If you’re not happy with the outcome of your claim, please get in touch with us and we’ll look into your case. We’ll be able to raise a complaint for you if needed.
If you’re not happy with the outcome of a complaint raised with us, you’ll be able to raise this with the Financial Ombudsman Service (FOS).
You can contact the Financial Ombudsman Service by writing to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
You can also phone them on 0800 023 4 567 or 0300 123 9 123