If you’re not happy with the outcome of your claim, please get in touch with us and we’ll look into your case. We’ll be able to raise a complaint for you if needed.

If you’re not happy with the outcome of a complaint raised with us, you’ll be able to raise this with the Financial Ombudsman Service (FOS).

You can contact the Financial Ombudsman Service by writing to:

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The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

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You can also phone them on 0800 023 4 567 or 0300 123 9 123