If you're connecting to FreeAgent using their ‘Enable Bank Feed’ journey, your account should show as 'import pending' until you've successfully completed the connection journey in the Mettle app.
To do this you'll need to scan the Mettle QR code that FreeAgent provides and complete the questions in the Mettle app.
Once you reach the 'Success' screen in the Mettle app, you can return to FreeAgent and the status of the bank feed will be active.
If the connection status in the Mettle app remains as ‘import pending’:
Try refreshing your browser
Disconnect your FreeAgent bank feed and reconnect. To disconnect, select your Mettle account in FreeAgent, tap 'More' in the top right-hand corner and select 'Disable bank feed'