If you're connecting to FreeAgent using their ‘Enable Bank Feed’ journey, your account shows as ‘Import pending’ until you finish the connection in the Mettle app.
How to finish your connection
Scan the QR code shown in FreeAgent
Answer the questions in the Mettle app
Wait for the ‘Success’ screen to appear in your app
Once you finish these steps, go back to FreeAgent. Your bank feed status will now show as active.
What to do if the status stays as ‘import pending’
If the status doesn't change, try refreshing your web browser. If it's still stuck, you may need to reconnect your feed.
How to reconnect your feed
Select your Mettle account in FreeAgent
Tap ‘More’ in the top right corner
Select ‘Disable bank feed’
Start the connection process again from the start
Note: You must finish all the steps in the Mettle app for the data to flow into FreeAgent.