We’ll let you know we’ve received your complaint. We’ll give you a complaint reference number to use if you need to contact us. That way, we can find your information quickly.
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We may need to talk to you to help put things right. So please give us your up-to-date contact phone number and email address.
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You’ll receive a letter to acknowledge your complaint along with our complaints leaflet within five business days outlining the next steps. You can also find a copy of our complaints leaflet here.
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We aim to provide you with our final complaint response letter within three weeks of the complaint being raised. If we need longer than this, we’ll let you know in advance.