Yes. If you want to be set up with a new Mettle bank account we’ll need to switch you over.
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To begin the switch process, go to the Account tab in the Mettle app and tap ‘Switch to our new bank account and you could get between £50 and £1,000’. If you can’t see this option, it’s not available to you yet.
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We’re working on making this available to all customers, so please keep checking the app to see when you can switch.
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If the switch is available to you, you’ll need to do the following things beforehand:
- You’ll need to be on the latest version of our app to switch. Head to the Google Play Store or Apple App Store to see if your app needs updating
- Download your transaction history and statements before you switch, in case you need them after your e-money account has been closed
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After you’ve switched over you’ll need to:
- Set up any regular payments again with your new bank account and debit card details
- Recreate any pots you’ve set up
- Issue new invoices that contain your new bank account details. Old invoices won’t be transferred to your new account
- Reconnect to your accounting software such as Quickbooks and Xero