You can deposit cash by generating a barcode in-app and then present it to a Post Office branch.
A barcode can be generated by following these steps:
- Log in to your Mettle App
- Go to the Account screen
- Select 'Add Money' (at the top of the screen under the card image)
- Select 'Deposit cash at the Post Office'
- Go through the screens until presented with 'Create new cash deposit'
- Enter the amount you want to deposit
- Confirm the amount
- Take this barcode to the Post Office with the correct amount of cash to make a deposit
You can add between £10 and £500 at any one time. There is a daily deposit limit of £500, and an annual limit of £23k.
The deposit will show in your balance, and be available to spend, less than 24 hours from the transaction being made. For example, if you deposit money before 5pm, you can expect to see it in your account by 5pm the next working day. Deposits made after 5pm will show in your balance anytime after 5pm the next working day, depending on the exact time the cash was deposited.
If you're having issues making a Cash Deposit, our support team will be happy to help. Please drop us a message in app.