We’ll let you know we’ve received your complaint. We’ll give you a complaint reference number to use if you need to contact us. That way, we can find your information quickly.

We may need to talk to you to help put things right. So please give us your up-to-date contact phone number and email address.

You'll receive a letter to acknowledge your complaint within three working days outlining the next steps.

We aim to provide you with our final complaint response letter within three weeks of the complaint being raised. If we need longer than this, we'll let you know in advance.

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