If you close the business linked to your Mettle account, we will also need to take steps to close your account. This is because your Mettle account is legally tied to your specific business entity and we are unable to change the business linked to your account.
How the process works
Companies House Update: Once your company status is officially updated with Companies House to confirm the closure, our account maintenance team will reach out to you.
60-Day Window: Once the closure process begins, your account can only remain active for a maximum of 60 days. This gives you time to move your remaining balance and download any needed statements.
Early Closure: If you want to close your account before Companies House updates your status, you can contact us in the app and we can process it for you.
Important: Unfortunately, due to system limitations, we can only offer one account per customer, even if the existing account was previously closed. We apologise for any inconvenience caused - we hope this feature will become available in the future.