Card usage
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14 articles
How do I activate my card?
How can I get a replacement card?Find out how to order a new debit card, the steps to take in the app, and any costs for lost or damaged cards.
How can I lock my card in the Mettle app?
How can I notify you that I'm going abroad?
How to use your card abroadUse your debit card in foreign countries without extra costs. Check international spending limits, travel fees, and blocked locations.
Can I check my balance using my card at an ATM?
Does Mettle work with PayPal?
How to change your PINLearn how to update your card security code at a cash machine. Find out where to go to change your PIN and current app features.
Why isn't my contactless working?Learn why your tap to pay isn't working and when you need to enter your PIN. Understand spending limits and security rules for touch-free card payments.
What is my contactless limit?
How pending card transactions workLearn about unsettled payments, processing times, and when money on hold returns to your account balance.
How to approve online card paymentsUse 3D Secure to authorise internet shopping. Learn how to use the Mettle app to confirm digital transactions safely and prevent fraud.