Mettle

Everyday banking and payments

Account access and transactions

How do I add cash to my account?

Can I deposit cheques?

Fees mentioned to take effect from 11 May 2026

When will I be charged for depositing cash into my Mettle account?

How can I withdraw cash from my Mettle account?

Adding and withdrawing cash

How do I add my Mettle Card to Google Pay?

Are there spending limits with Google Pay?

Can I use Google Pay abroad?

Is Google Pay free?

Apple Pay and Google Pay

Can I use my card abroad?

How do I activate my card?

How long will it take for my card to be delivered?

What is my contactless limit?

How can I notify you that I'm going abroad?

Card usage and foreign exchange

What types of payments can I receive?

Does Mettle work with PayPal?

This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.

What information do I need to provide to the person paying money into my account?

What happens if someone makes a payment to a closed account?

When receiving a payment, what is my account name?

What branch name should I use for payments?

Which inbound payments will the percentage rule apply to?

Receiving payments

Are there limits on my transactions?

Can I make an international payment?

Can I set up Direct Debits and standing orders?

Are there limits on my balance?

How do I transfer money?

How do I make a payment on Mettle on the web?

Which types of payment can I make?

How do I get a letter confirming a payment sent from my account?

How will Confirmation of Payee impact me?

Why can't I see my old Direct Debits?

Why wasn't my old Direct Debit sent?

What is Confirmation of Payee?

How do I cancel a sweeping payment?

How do I ask for a refund or raise a dispute about a sweeping payment?

How does Variable Recurring Payments (VRP) and sweeping compare to other payment methods?

How do I set up a sweeping payment?

What are Variable Recurring Payments (VRPs) and sweeping?

Will I be charged for using sweeping payments?

Why do I need to change my payment reference?

Why has my sweeping payment not been received?

Does Mettle support VRPs (Variable Recurring Payments)?

What should I do if I cancelled a Direct Debit, but the payment was still taken?

How do I reinstate a previously cancelled Direct Debit?

Why isn't my contactless working?

Why can’t I find my transaction?

Why is my card transaction showing as pending?

Why hasn't my balance updated?

Why aren't my transactions showing?

What should I do if I'm missing a payment?

How do I authorise an online card payment in-app?

How can I search for a transaction?

Can I export transactions?

Can I export my transaction categories?

How do I categorise a transaction on Mettle on the web?

Why is a transaction in my Mettle account showing as ‘Custom category’?

Making and managing payments

Mettle Website

Find answers and get help from Intercom Support and Community Experts

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