Everyday banking and payments
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96 articles
Can I deposit cheques?
When you’ll be charged for cash depositsLearn about the timing of Mettle cash deposit fees, how you’ll be notified, and when the new 2026 charges take effect.
How to deposit cash into your Mettle accountGuide to adding money via the Post Office. Learn about pay-in limits, processing times, and transaction fees for your business balance.
How to withdraw cash from your accountGuide to taking money out at an ATM, machine costs, and daily spending restrictions.
How to pay in money without a chequeFind ways to deposit funds, add cash, or receive bank transfers when you cannot use a paper slip, voucher, or cheque.
Are there spending limits with Apple Pay?
Are there spending limits with Google Pay?
My Mettle card has been lost or stolen. Can I still use Apple Pay?
I’ve locked my Mettle card. Can I still use Apple Pay?
Can I use Apple Pay abroad?
Is Apple Pay secure?
How do I add my Mettle Card to Apple Pay?
Which Apple devices support Apple Pay?
Is Apple Pay free?
Which devices support Google Pay?
Is Google Pay free?
Is Google Pay secure?
How to add your Mettle card to Google PayConnect your debit card to your Android wallet for digital payments. Follow these steps to set up contactless mobile spending quickly.
How to add your card to Apple PayConnect your debit card to your Apple Wallet. Set up mobile payments on your iPhone, Apple Watch, or iPad for contactless shopping.
How to set up Apple Pay or Google PayGet help with your mobile wallet. Call our team to activate your digital token and start using your card on your phone.
How do I activate my card?
How can I get a replacement card?Find out how to order a new debit card, the steps to take in the app, and any costs for lost or damaged cards.
How can I lock my card in the Mettle app?
How can I notify you that I'm going abroad?
How to use your card abroadUse your debit card in foreign countries without extra costs. Check international spending limits, travel fees, and blocked locations.
Can I check my balance using my card at an ATM?
Does Mettle work with PayPal?
How to change your PINLearn how to update your card security code at a cash machine. Find out where to go to change your PIN and current app features.
Why isn't my contactless working?Learn why your tap to pay isn't working and when you need to enter your PIN. Understand spending limits and security rules for touch-free card payments.
What is my contactless limit?
How pending card transactions workLearn about unsettled payments, processing times, and when money on hold returns to your account balance.
How to approve online card paymentsUse 3D Secure to authorise internet shopping. Learn how to use the Mettle app to confirm digital transactions safely and prevent fraud.
Are there limits on my transactions?View your daily spending limits, cash withdrawal caps, and maximum account balance for Mettle.
How do I authorise an online card payment in-app?
How will Confirmation of Payee impact me?
Why has my sweeping payment not been received?
Why do I need to change my payment reference?
Which types of payment can I make?
Which inbound payments will the percentage rule apply to?
What is Confirmation of Payee?
Why hasn't my balance updated?
How do I make a payment on Mettle on the web?
How do I transfer money?
How Confirmation of Payee worksLearn about name checking, account verification, and bank transfer security. See which banks use the CoP scheme with your account.
What branch name should I use for payments?
Can I opt out of Confirmation of Payee?
Are there any system limits in place to stop payments over a certain amount being made?
Are there limits on my balance?
How does Easy Top Up work?
How does Mettle share my data for Confirmation of Payee (CoP)?
How long does it take for us to receive our payments?
How much does it cost to use Easy Top Up?
Is Easy Top Up safe?
What are the benefits of using Easy Top Up?
What currency can Easy Top Up payments be made in?
What information do I need to provide to the person paying money into my account?This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.
Which Banks support Easy Top up supported by PayIt from NatWest?
What is Easy Top Up?
When receiving a payment, what is my account name?
What types of payments can I receive?
What is the cut-off time for payments to be made?
What banks can I use for Easy Top Up?View the list of supported UK banks and providers for digital deposits. Check if your other bank account works with NatWest Payit.
How to link card payment providers to MettleConnect a terminal or merchant service to your bank. Sync transaction data and get paid using your business account details.
Can I export transactions?
Why aren't my transactions showing?
Why is my card transaction showing as pending?
Can I export my transaction categories?
When I use export it isn't downloading all my transactions?
How do I see my transactions on Mettle on the web?
How do I categorise a transaction on Mettle on the web?
How do I export transactions on Mettle on the web?
How can I search for a transaction?
Why can’t I find my transaction?
Why is a transaction in my Mettle account showing as ‘Custom category’?
How to check your transaction limitsView your spending caps, daily transfer amounts, and ATM withdrawal restrictions for your business bank account.
How to add a receipt to a transactionUpload proof of purchase or business expenses. Save digital images and files to your accounting history for tax records.