If you're using the Mettle bank account
Check to make sure that the sender has entered your account details correctly and that you haven't reached your account balance limit. Your limits can be checked here.
We accept Faster Payments and BACS. CHAPS payments are not supported.
If you're using the e-money account
Our e-money account accepts Faster Payments, BACS and CHAPS payments. Faster Payments are usually instant (but can sometimes take up to two hours) while CHAPS payments should be in your account within one business day.
If you're expecting a BACS payment, it can take between three and five days to show in your account. Our e-money account accepts Faster Payments, BACS and CHAPS payments. Faster Payments are usually instant (but can sometimes take up to two hours) while CHAPS payments should be in your account within one business day.
If you're expecting a BACS payment, it can take between three and five days to show in your account.
If the payment still hasn't arrived, you should contact us via your in app chat.