What is covered
Payments made by individuals, micro-enterprises or smaller charities using Faster Payments or CHAPS in the UK, up to the maximum value of £85k. You’ll only be able to make CHAPS payments if you have the Mettle e-money account.
What’s not covered
Payments made using cash, a cheque, or a credit, debit, or prepaid card
Genuine disagreements you have with the person or company you’re paying. For example, if you’ve paid a retailer or business but you’re not satisfied with the product or service you received
APP scams where the final payment to the fraudster was made more than 13 months before you report it
Payments you’ve made to another account that you control
International payments
Payments you’ve made to an account with a credit union, municipal bank, or a national savings bank (a state-owned savings bank in the UK)
Unlawful payments, for example if the payment was for an illegal item
Where you’ve acted fraudulently yourself – including if you’ve lied or misrepresented your circumstances for financial gain
Where you haven’t met one or more of the measures in the Consumer Standard of Caution, unless we consider your personal circumstances have had an impact on your ability to protect yourself from the scam