Fraud and claims
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23 articles
- How do I ask for a refund or raise a dispute about a sweeping payment?
- How to fix a transaction you don't recogniseFind out why a payment appeared and what to do next. Check for unknown charges, merchant names, and how to report potential fraud or scams.
- What should I do if I'm missing a payment?
- What should I do if a bank transfer I'm expecting hasn't arrived?
- How to handle unrecognised transactionsWhat to do if you see a suspicious charge or unauthorised payment. Steps for fraud prevention, security, and unlocking your card.
- How to release a pending transactionFix stuck payments, return held money, or cancel an authorised transfer. Learn how to get your cash back if a purchase fails.
- How can I lock my card on Mettle on the web?
- My Mettle card has been lost or stolen. Can I still use Google Pay?
- I’ve locked my Mettle card. Can I still use Google Pay?
- How to replace your card on the webSteps to request a new business debit card using the Mettle web app and details on replacement fees.
- What should I do if I've lost my card or it has been stolen?Manage a lost or stolen debit card by freezing it or ordering a new one. Find out about cancellation rules and future replacement fees.
- How to find your card PINView your secret code, check your bank card numbers, or see your security details if you have forgotten your credentials.
- How to order a replacement cardOrder a new debit card if your plastic is stolen, missing, or broken.