Fraud and claims
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23 articles
Do I have to pay anything?
How long will it to be refunded for a successful claim?
Is there a limit on the amount of money that can be claimed?
What is and isn’t covered?
How do I ask for a refund or raise a dispute about a sweeping payment?
I don’t recognise a transaction, what should I do?
What should I do if I'm missing a payment?
What should I do if a bank transfer I'm expecting hasn't arrived?
How to handle unrecognised transactionsWhat to do if you see a suspicious charge or unauthorised payment. Steps for fraud prevention, security, and unlocking your card.
How to release a pending transactionFix stuck payments, return held money, or cancel an authorised transfer. Learn how to get your cash back if a purchase fails.
How can I lock my card on Mettle on the web?
My Mettle card has been lost or stolen. Can I still use Google Pay?
I’ve locked my Mettle card. Can I still use Google Pay?
How to replace your card on the webSteps to request a new business debit card using the Mettle web app and details on replacement fees.
What should I do if I've lost my card or it has been stolen?
How to find your card PINView your secret code, check your bank card numbers, or see your security details if you have forgotten your credentials.