Why you might not recognise a payment
Payments might look strange for these reasons:
The company is using a different trading name
A free trial has ended, such as Amazon Prime or Credit Expert
It is a regular card payment, like Netflix
A hotel or rental company has taken a pre-authorisation
What to do if you're worried about security
If you think someone else has used your card or account, you should lock your card and check your logged-in devices.
How to lock your card
Go to the ‘Account’ screen in the app
Tap ‘Lock card’
How to manage your devices
Go to the ‘Account’ screen
Select ‘Security and settings’
Tap ‘Manage devices’
Remove any session to log that device out of your account
Dealing with goods or services
If the payment is for items you haven't received, you must talk to the shop or company first to fix the issue.
Important: If you've talked to the company and still need help, or if you're sure a payment is fraud, contact us through the in-app chat. We can help with more information or start a fraud case for you.