Unrecognised transactions and disputes
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6 articles
How do I ask for a refund or raise a dispute about a sweeping payment?
I don’t recognise a transaction, what should I do?
What should I do if I'm missing a payment?
What should I do if a bank transfer I'm expecting hasn't arrived?
How to handle unrecognised transactionsWhat to do if you see a suspicious charge or unauthorised payment. Steps for fraud prevention, security, and unlocking your card.
How to release a pending transactionFix stuck payments, return held money, or cancel an authorised transfer. Learn how to get your cash back if a purchase fails.