Mettle

Security, fraud and troubleshooting

Fraud and claims

Why has my transaction been declined?

Declined payments

What should I do if a bank transfer I'm expecting hasn't arrived?

Unrecognised transactions and disputes

How do I change my PIN?

How can I get a replacement card?

Where can I find my PIN?

I’ve locked my Mettle card. Can I still use Google Pay?

How can I lock my card in the Mettle app?

How can I activate my card on Mettle on the web?

How can I lock my card on Mettle on the web?

How can I replace my card on Mettle on the web?

What should I do if I've lost my card or it has been stolen?

Card security and status 

I have received a suspicious text message, email or phone call from Mettle, what should I do?

Scam reporting 

Is Mettle secure?

Is Google Pay secure?

What is 3D Secure?

Does Confirmation of Payee protect me from fraud?

Can I opt out of Confirmation of Payee?

Do you support 3D Secure?

Fraud prevention and educational resources

Mettle Website

Find answers and get help from Intercom Support and Community Experts

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