Mettle

Find out about bank security, account protection and privacy measures. Learn how we defend your funds and prevent fraud.

How your account and data are kept safe

Security, fraud and troubleshooting

Do I have to pay anything?

How long will it to be refunded for a successful claim?

Is there a limit on the amount of money that can be claimed?

What is and isn’t covered?

Fraud and claims

Request a new debit card. Fix lost, stolen, or damaged plastic. Get a fresh physical payment method sent to your home.

How to order a replacement card

Critical fraud reporting 

What is 3D Secure?

Do you support 3D Secure?

Fraud prevention

Why has my transaction been declined?

Declined payments

How do I ask for a refund or raise a dispute about a sweeping payment?

I don’t recognise a transaction, what should I do?

What should I do if I'm missing a payment?

What should I do if a bank transfer I'm expecting hasn't arrived?

What to do if you see a suspicious charge or unauthorised payment. Steps for fraud prevention, security, and unlocking your card.

How to handle unrecognised transactions

Fix stuck payments, return held money, or cancel an authorised transfer. Learn how to get your cash back if a purchase fails.

How to release a pending transaction

Unrecognised transactions and disputes

I have received a suspicious text message, email or phone call from Mettle, what should I do?

Scam reporting 

How can I lock my card on Mettle on the web?

My Mettle card has been lost or stolen. Can I still use Google Pay?

I’ve locked my Mettle card. Can I still use Google Pay?

Steps to request a new business debit card using the Mettle web app and details on replacement fees.

How to replace your card on the web

What should I do if I've lost my card or it has been stolen?

View your secret code, check your bank card numbers, or see your security details if you have forgotten your credentials.

How to find your card PIN

Lost, stolen or locked cards

Does Confirmation of Payee protect me from fraud?

Protect your account from fraud. Learn how Mettle contacts you and what details we will never ask for to keep your business money secure.

How to stay safe from scams

Protecting yourself from scams

Mettle Website

Find answers and get help from Intercom Support and Community Experts

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