If you have a Mettle bank account, when you set up a new payee and receive a close or negative match, it is possible that you are being targeted by criminals and the payment is being requested for fraudulent purposes. You should confirm the account details of the person you want to pay by an alternative method, such as a published telephone number on an official website.
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Confirmation of Payee doesn't automatically guarantee that a fraudulent payment will be detected or reimbursed. Whilst Confirmation of Payee provides an extra level of reassurance that you’re making the payment to an account in the right name, it's not a guarantee that you're not being scammed. You make the final decision whether to proceed with the payment or not.