If for some reason we haven't been able to resolve your complaint within eight weeks, or you receive a final response letter from us and aren't satisfied with the resolution, you can refer your complaint to the Financial Ombudsman Service. You'll need to do this within six months of receiving our letter.

You can contact the Financial Ombudsman Service by writing to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

You can also phone them on 0800 023 4 567 or 0300 123 9 123

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