Support, complaints and accessibility
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19 articles
What is your process for handling complaints?
Where can I get support if I’m struggling financially?
How do I disclose a difficult situation / vulnerability to Mettle?
How do I notify you of a bereavement?
How do I remove a vulnerability from my account?
How do I update a vulnerability on my account?
What does Mettle do with my information after I give my consent?
How do I contact Mettle support?
What should we do if we have any issues with payments?
How to get help from MaiaFind out how our support bot works. Use this virtual guide to get quick answers to your questions without waiting for a person.
How Maia answers your questionsLearn how our help bot replies to your queries. This virtual assistant finds facts in our help guides to solve issues fast.
How to talk to a person if Maia can't helpFind out how to reach our support team. Get help from a human if the bot doesn't know the facts or fix your issue correctly.
How your data and privacy stay safe when you use MaiaFind out how we protect your information. Learn how your details stay secure and why we keep your facts private from others.
How to stop using Maia AILearn how to turn off our GenAI help bot. Choose to stop using this virtual tool and go back to our standard chat assistant instead.
How Maia gives correct answersCheck if the help bot is accurate. This virtual guide avoids errors by using our guides to fix problems and solve tasks.
How to share photos or screenshotsSend images or pictures to help us fix your issue. Upload files through the chat or use email if the app has a glitch.