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How to make a complaint

Submit feedback or report an issue. Use chat, email, or phone to file an official grievance or claim about your service.

Updated over 2 weeks ago

Ways to get in touch

What you need to tell us

To help us check your case, please give us these four items:

  • Your name

  • Your phone number and email address

  • Details of the problem

  • When the issue happened and how it impacted you

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