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How to make a complaint

Submit feedback or report an issue. Use chat, email, or phone to file an official grievance or claim about your service.

Updated today

Ways to get in touch

What you need to tell us

To help us check your case, please give us these four items:

  • Your name

  • Your phone number and email address

  • Details of the problem

  • When the issue happened and how it impacted you

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