How Maia works
When you ask a question in the chat, Maia reads what you wrote. It checks our Help Centre to find the right facts and writes a reply to help you.
Maia reads your question to understand what you need.
It searches our help guides for the best info.
It gives you an answer that is easy to read.
It asks a person on the support team to help if the request is too complicated for it to handle.
Note: You will never be left stuck, because Maia can always hand the chat over to the team if it doesn’t know the answer.