Frequently Asked Questions

What is my contactless limit?

Written by Ben
Updated over a week ago

What should I do if I'm missing a payment?

Written by Siobhan
Updated over a week ago

Can I access my account on multiple devices?

Written by Siobhan
Updated over a week ago

Why isn't my contactless working?

Written by Siobhan
Updated over a week ago

Do you support 3DS?

Written by Siobhan
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Written by Siobhan
Updated over a week ago

What ID do I need to open a Mettle account?

ID documents to open account

Written by Will
Updated over a week ago

Why does my Mettle app keep crashing?

Written by Ben
Updated over a week ago

Is Mettle right for you?

Written by Nichola
Updated over a week ago

Can I download statements?

statements

Written by Nichola
Updated over a week ago

What should I do if I've lost my card?

Written by Will
Updated over a week ago

What is a recovery code?

Written by Nichola
Updated over a week ago

What can I use for proof of address?

Proof of address

Written by Ben
Updated over a week ago

What are the requirements for opening a Mettle account?

Written by Ben
Updated over a week ago

How do I open a Mettle account?

Written by Will
Updated over a week ago

Is this a NatWest account?

Written by Ben
Updated over a week ago

Do you offer interest?

Written by Nichola
Updated over a week ago

Do you offer a Current Account Switching service?

Written by Ben
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated over a week ago

Is Mettle free?

Written by Will
Updated over a week ago

Which types of payment can I make?

Written by Siobhan
Updated over a week ago

Why do you need information on my business?

Written by Will
Updated over a week ago

How do I close my account?

Written by Will
Updated over a week ago

Are there limits on my balance?

Written by Will
Updated over a week ago

Can I open more than one account?

Written by Ben
Updated over a week ago

Can I export transactions?

statement, statements

Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Direct Debits, standing orders

Written by Will
Updated over a week ago

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Can I use Apple Pay or Google Pay?

Written by Will
Updated over a week ago

Can I get an overdraft?

Written by Ben
Updated over a week ago

Can I use my card abroad?

overseas

Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Overseas

Written by Nichola
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Can I deposit cheques?

cash, cheque

Written by Will
Updated over a week ago

Can I make an international payment?

International payments

Written by Will
Updated over a week ago

Will Mettle affect my credit score?

Written by Ben
Updated over a week ago

How do I manage my invoices?

Written by Will
Updated over a week ago

Is Mettle a bank?

Written by Ben
Updated over a week ago

Is Mettle secure?

Written by Ben
Updated over a week ago

How is my money protected?

Written by Will
Updated over a week ago

What is Strong Customer Authentication?

Written by Nichola
Updated over a week ago

Which operating systems and devices can I use?

Written by Nichola
Updated over a week ago

Does Mettle offer Bounce Bank Loans?

Written by Siobhan
Updated over a week ago

Why can't my account details be verified when someone transfers me money?

Written by Siobhan
Updated over a week ago

How can I see my pots statement?

Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

Written by Siobhan
Updated over a week ago

How many pots can I have?

Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Written by Siobhan
Updated over a week ago

How do I set up a Pot?

Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

Written by Nichola
Updated over a week ago

Why hasn't my balance updated?

Balance not updated

Written by Will
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated over a week ago

How do I activate my card?

Written by Will
Updated over a week ago

How do I update my personal or business details?

Update my details

Written by Will
Updated over a week ago

How do I change my PIN?

Change my PIN

Written by Will
Updated over a week ago

How do I add cash to my account?

Written by Will
Updated over a week ago

Why aren't my transactions showing?

Written by Will
Updated over a week ago

How long will my card take to be delivered?

Written by Will
Updated over a week ago

How do I contact Mettle support?

Written by Siobhan
Updated over a week ago

How do I transfer money?

Transfer money

Written by Will
Updated over a week ago

How do I notify you of a bereavement?

Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle with accounting software?

Written by Siobhan
Updated over a week ago

How can I connect Mettle with Xero or FreeAgent?

Written by Siobhan
Updated over a week ago

What is FreeAgent?

Written by Siobhan
Updated over a week ago

How do I sign-up to FreeAgent through Mettle?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

Written by Siobhan
Updated over a week ago

What data does FreeAgent access from Mettle?

Written by Siobhan
Updated over a week ago

Can I update my FreeAgent VAT and accounting details later?

Written by Siobhan
Updated over a week ago

How to scan the QR code with your phone?

Written by Siobhan
Updated over a week ago

What is a Third Party Provider?

Written by Siobhan
Updated over a week ago

Is there a payment limit in Open Banking?

Written by Siobhan
Updated over a week ago

How do I see my Access Approvals in the app?

Written by Siobhan
Updated over a week ago

How do I revoke a consent I have given to a third party?

Written by Siobhan
Updated over a week ago

How do I stop sharing my information in Open Banking?

Written by Siobhan
Updated over a week ago

How do I sign up for open banking?

Written by Siobhan
Updated over a week ago

Do I have to use Open Banking?

Written by Siobhan
Updated over a week ago

How do I give my consent to third parties in Open Banking?

Written by Siobhan
Updated over a week ago

Is sharing my information using Open Banking secure?

Written by Siobhan
Updated over a week ago

Is sharing my information in open banking safe?

Written by Siobhan
Updated over a week ago