Frequently Asked Questions

Is Mettle a bank?

Written by Ben
Updated this week

Is this a NatWest account?

Written by Ben
Updated over a week ago

How is my money protected?

Written by Will
Updated this week

Do you offer interest?

Written by Ben
Updated this week

Is Mettle free?

Written by Will
Updated this week

How do I open a Mettle account?

Written by Will
Updated over a week ago

What are the requirements for opening a Mettle account?

Written by Ben
Updated over a week ago

What ID do I need to open a Mettle account?

Written by Will
Updated this week

When will I get an update on my application?

Written by Siobhan
Updated over a week ago

What can I use for proof of address?

Written by Ben
Updated this week

Why do you need information on my business?

Written by Will
Updated over a week ago

Do you offer a switching service?

Written by Ben
Updated this week

Which operating systems and devices can I use?

Written by Ben
Updated over a week ago

Can I open more than one account?

Written by Ben
Updated over a week ago

How long will it take for my card to be delivered?

Written by Will
Updated this week

How do I contact Mettle support?

Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated this week

Where can I find my PIN?

Written by Siobhan
Updated this week

How do I change my PIN?

Written by Will
Updated this week

How do I activate my card?

Written by Will
Updated over a week ago

What should I do if I've lost my card?

Written by Will
Updated this week

How do I update my personal or business details?

Written by Will
Updated this week

Can I download statements?

Written by Ben
Updated this week

Can I use my card abroad?

Written by Will
Updated this week

How can I notify you that I'm going abroad?

Written by Ben
Updated this week

Why does my card not work at Pay at Pump machines?

Written by Siobhan
Updated this week

Can I use Google Pay?

Written by Will
Updated this week

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Can I access my account on multiple devices?

Written by Siobhan
Updated this week

Can I access my account using a desktop or laptop?

Written by Siobhan
Updated this week

As the second director of a company, why can't I log in to the Mettle account?

Written by Siobhan
Updated this week

How do I close my account?

Written by Will
Updated over a week ago

How can I raise a complaint?

Written by Siobhan
Updated this week

What can I do if I am not happy with the resolution of my complaint?

Written by Siobhan
Updated this week

Which types of payment can I make?

Written by Siobhan
Updated this week

Why can't my account details be verified when someone transfers me money?

Written by Siobhan
Updated this week

Are there limits on my balance?

Written by Will
Updated this week

Can I set up direct debits and standing orders?

Written by Will
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Why does my account show as PrePay Technologies Ltd when receiving a payment?

Written by Siobhan
Updated this week

Can I make an international payment?

Written by Will
Updated this week

Why is my card transaction showing as pending?

Written by Molly
Updated this week

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated this week

Why hasn't my balance updated?

Written by Will
Updated this week

Can I deposit cheques?

Written by Will
Updated this week

Why isn't my contactless working?

Written by Siobhan
Updated this week

What is my contactless limit?

Written by Ben
Updated over a week ago

How do I add cash to my account?

Written by Will
Updated this week

How do I transfer money?

Written by Will
Updated this week

What should I do if I'm missing a payment?

Written by Siobhan
Updated this week

Why aren't my transactions showing?

Written by Will
Updated over a week ago

Can I use Mettle with accounting software?

Written by Siobhan
Updated over a week ago

How can I connect Mettle with Xero?

Written by Siobhan
Updated over a week ago

Why can't I see my transactions in FreeAgent or Xero?

Written by Siobhan
Updated this week

What is FreeAgent?

Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

Written by Siobhan
Updated over a week ago

How can I connect to FreeAgent through Mettle?

Written by Siobhan
Updated over a week ago

How can I enable my bank feed from FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

Written by Siobhan
Updated over a week ago

What should I do if I've forgotten my FreeAgent password?

Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

Written by Siobhan
Updated over a week ago

Can my accountant access my FreeAgent account?

Written by Siobhan
Updated over a week ago

What data does FreeAgent access from Mettle?

Written by Siobhan
Updated over a week ago

Do receipts automatically get downloaded to FreeAgent?

Written by Siobhan
Updated this week

Can I update my FreeAgent VAT and accounting details later?

Written by Siobhan
Updated over a week ago

My FreeAgent account says 'Import pending' and I can't see my transactions, what should I do?

Written by Siobhan
Updated over a week ago

What should I do if I see 'You don't have the required permissions to authorise Mettle'?

Written by Siobhan
Updated this week

Can I connect my Mettle account to QuickBooks?

Written by Siobhan
Updated this week

How long does the connection with QuickBooks last?

Written by Siobhan
Updated over a week ago

How long does it take for transactions to show in QuickBooks?

Written by Siobhan
Updated over a week ago

Why is my QuickBooks connection showing as 'inactive'?

Written by Siobhan
Updated this week

Can my accountant set up my QuickBooks connection for me?

Written by Siobhan
Updated over a week ago

Why do I give permission to Intuit Ltd when I connect with QuickBooks?

Written by Siobhan
Updated over a week ago

How do I remove my connection to QuickBooks?

Written by Siobhan
Updated over a week ago

Is it safe for me to share my data through a connection with QuickBooks?

Written by Siobhan
Updated over a week ago

How can I manage my data that is shared with QuickBooks?

Written by Siobhan
Updated over a week ago

What data do you share with QuickBooks?

Written by Siobhan
Updated over a week ago

Why can’t I see my Pot's balance in QuickBooks?

Written by Siobhan
Updated this week

How to scan the QR code with your phone?

Written by Siobhan
Updated over a week ago

What is a Third Party Provider?

Written by Siobhan
Updated over a week ago

Is there a payment limit in Open Banking?

Written by Siobhan
Updated over a week ago

How can I manage my devices?

Written by Siobhan
Updated this week

What should I do if I’ve lost my recovery code?

Written by Ben
Updated over a week ago

How do I see my Access Approvals in the app?

Written by Siobhan
Updated over a week ago

How do I revoke a consent I have given to a third party?

Written by Siobhan
Updated over a week ago

How do I stop sharing my information in Open Banking?

Written by Siobhan
Updated over a week ago

How do I sign up for open banking?

Written by Siobhan
Updated over a week ago

Do I have to use Open Banking?

Written by Siobhan
Updated over a week ago

How do I give my consent to third parties in Open Banking?

Written by Siobhan
Updated over a week ago

Is Mettle secure?

Written by Ben
Updated this week

Is sharing my information using Open Banking secure?

Written by Siobhan
Updated over a week ago

What is Strong Customer Authentication?

Written by Ben
Updated this week

Is sharing my information in open banking safe?

Written by Siobhan
Updated over a week ago

Do you support 3DS?

Written by Siobhan
Updated this week

What is a recovery code?

Written by Ben
Updated over a week ago

Can I export my Pot transactions?

Written by Siobhan
Updated this week

How can you export receipts for tax purposes?

Written by Siobhan
Updated this week

Can I export transactions?

Written by Will
Updated this week

How do I manage my invoices?

Written by Will
Updated over a week ago

How can you export invoices for tax purposes?

Written by Siobhan
Updated this week

How do I add my Mettle Card to Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay free?

Written by Molly
Updated over a week ago

Are there spending limits with Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay secure?

Written by Molly
Updated over a week ago

Which Apple devices support Apple Pay?

Written by Molly
Updated this week

I’ve locked my Mettle card. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

My Mettle card has been lost or stolen. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

Can I use Apple Pay abroad?

Written by Molly
Updated over a week ago

How do I set up a Pot?

Written by Siobhan
Updated over a week ago

How many pots can I have?

Written by Siobhan
Updated over a week ago

How can I see my pots statement?

Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Written by Siobhan
Updated this week

Is there a limit on how much I can save in pots?

Written by Siobhan
Updated this week

Can I pay directly from my pot?

Written by Siobhan
Updated this week

Can I get an overdraft?

Written by Ben
Updated this week

Will Mettle affect my credit score?

Written by Ben
Updated this week

Does Mettle offer Bounce Bank Loans?

Written by Siobhan
Updated this week

How do I notify you of a bereavement?

Written by Siobhan
Updated this week