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Frequently Asked Questions
Frequently Asked Questions
Find answers about Mettle here
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161 articles in this collection
Written by
Will,
Siobhan,
Ben
and 1 other
About Mettle
What is Mettle's address?
Written by
Siobhan
Updated over a week ago
Is Mettle a bank?
Written by
Ben
Updated over a week ago
Is this a NatWest account?
Written by
Ben
Updated over a week ago
How is my money protected?
Written by
Will
Updated over a week ago
Do you offer interest?
Written by
Ben
Updated over a week ago
Is Mettle free?
Written by
Will
Updated over a week ago
Account opening
How can I appeal my application decision?
Written by
Siobhan
Updated over a week ago
What can I use for proof of trading?
Written by
Siobhan
Updated over a week ago
How do I open a Mettle account?
Written by
Siobhan
Updated over a week ago
Why is my name not showing when applying for an account?
Written by
Siobhan
Updated over a week ago
What are the requirements for opening a Mettle account?
Written by
Ben
Updated over a week ago
What ID do I need to open a Mettle account?
Written by
Will
Updated this week
When will I get an update on my application?
Written by
Siobhan
Updated over a week ago
What can I use for proof of address?
Written by
Ben
Updated over a week ago
Why do you need information on my business?
Written by
Will
Updated over a week ago
Do you offer a switching service?
Written by
Ben
Updated over a week ago
Which operating systems and devices can I use?
Written by
Ben
Updated over a week ago
Can I open more than one account?
Written by
Ben
Updated over a week ago
How long will it take for my card to be delivered?
Written by
Will
Updated over a week ago
Manage my account
Can I add a second cardholder to my account?
Written by
Siobhan
Updated this week
How can I get a replacement card?
Written by
Siobhan
Updated over a week ago
Why do I get a "network error" message when trying to log in?
Written by
Siobhan
Updated over a week ago
How do I log in on my new device?
Written by
Siobhan
Updated over a week ago
What happens if I remove a device?
Written by
Siobhan
Updated over a week ago
How do I contact Mettle support?
Written by
Siobhan
Updated over a week ago
Where do I find my account number and sort code?
Written by
Will
Updated over a week ago
Can I use Mettle as my main business account?
Written by
Ben
Updated over a week ago
Where can I find my PIN?
Written by
Siobhan
Updated over a week ago
How do I change my PIN?
Written by
Will
Updated over a week ago
How do I activate my card?
Written by
Will
Updated over a week ago
What should I do if I've lost my card?
Written by
Will
Updated over a week ago
How do I update my personal or business details?
Written by
Will
Updated over a week ago
How do I access my statements?
Written by
Ben
Updated over a week ago
Can I use my card abroad?
Written by
Will
Updated this week
How can I notify you that I'm going abroad?
Written by
Ben
Updated this week
Why does my card not work at Pay at Pump machines?
Written by
Siobhan
Updated over a week ago
Does Mettle work with PayPal?
Written by
Will
Updated over a week ago
Can I access my account using a desktop or laptop?
Written by
Siobhan
Updated over a week ago
Can I access my account on multiple devices?
Written by
Siobhan
Updated over a week ago
As the second director of a company, why can't I log in to the Mettle account?
Written by
Siobhan
Updated over a week ago
How do I close my account?
Written by
Will
Updated over a week ago
Complaints
What is your process for handling complaints?
Written by
Siobhan
Updated over a week ago
How can I raise a complaint?
Written by
Siobhan
Updated over a week ago
What can I do if I am not happy with the resolution of my complaint?
Written by
Siobhan
Updated over a week ago
Payments
What information do I need to provide to the person paying in the money?
This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.
Written by
Siobhan
Updated over a week ago
What is Confirmation of Payee?
Written by
Siobhan
Updated over a week ago
When receiving a payment what is my account name?
Written by
Siobhan
Updated over a week ago
Which types of payment can I make?
Written by
Siobhan
Updated over a week ago
Why can't my account details be verified when some clients transfer me money?
Written by
Siobhan
Updated over a week ago
Are there limits on my balance?
Written by
Will
Updated over a week ago
Can I set up direct debits and standing orders?
Written by
Will
Updated over a week ago
Are there limits on my transactions?
Written by
Will
Updated over a week ago
Why does my account show as PrePay Technologies Ltd when receiving a payment?
Written by
Siobhan
Updated over a week ago
Can I make an international payment?
Written by
Will
Updated over a week ago
Why is my card transaction showing as pending?
Written by
Molly
Updated over a week ago
What should I do if a bank transfer I'm expecting hasn't arrived?
Written by
Will
Updated over a week ago
Why hasn't my balance updated?
Written by
Will
Updated over a week ago
Can I deposit cheques?
Written by
Will
Updated over a week ago
Why isn't my contactless working?
Written by
Siobhan
Updated over a week ago
What is my contactless limit?
Written by
Ben
Updated over a week ago
How do I add cash to my account?
Written by
Will
Updated over a week ago
How do I transfer money?
Written by
Will
Updated over a week ago
What should I do if I'm missing a payment?
Written by
Siobhan
Updated over a week ago
Why aren't my transactions showing?
Written by
Will
Updated over a week ago
Accounting integrations
Can I use Mettle with accounting software?
Written by
Siobhan
Updated over a week ago
How can I connect Mettle with Xero?
Written by
Siobhan
Updated over a week ago
Why can't I see my transactions in FreeAgent or Xero?
Written by
Siobhan
Updated over a week ago
FreeAgent
What transactions can I make to be eligible for FreeAgent for free?
Written by
Siobhan
Updated over a week ago
Why don't I have the required authorisation to connect to Mettle?
Written by
Siobhan
Updated over a week ago
What is FreeAgent?
Written by
Siobhan
Updated over a week ago
Why is it only FreeAgent that is for free?
Written by
Siobhan
Updated over a week ago
How can I connect to FreeAgent through Mettle?
Written by
Siobhan
Updated over a week ago
How can I enable my bank feed from FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I get FreeAgent for free if I’m already a FreeAgent customer?
Written by
Siobhan
Updated over a week ago
What should I do if I've forgotten my FreeAgent password?
Written by
Siobhan
Updated over a week ago
I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I get FreeAgent for free if my accountant registers me?
Written by
Siobhan
Updated over a week ago
Can my accountant access my FreeAgent account?
Written by
Siobhan
Updated over a week ago
What data does FreeAgent access from Mettle?
Written by
Siobhan
Updated over a week ago
Do receipts automatically get downloaded to FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I update my FreeAgent VAT and accounting details later?
Written by
Siobhan
Updated over a week ago
My FreeAgent account says 'Import pending' and I can't see my transactions, what should I do?
Written by
Siobhan
Updated over a week ago
What should I do if I see 'You don't have the required permissions to authorise Mettle'?
Written by
Siobhan
Updated over a week ago
QuickBooks
Can I connect my Mettle account to QuickBooks?
Written by
Siobhan
Updated over a week ago
How long does the connection with QuickBooks last?
Written by
Siobhan
Updated over a week ago
How long does it take for transactions to show in QuickBooks?
Written by
Siobhan
Updated over a week ago
Why is my QuickBooks connection showing as 'inactive'?
Written by
Siobhan
Updated over a week ago
Can my accountant set up my QuickBooks connection for me?
Written by
Siobhan
Updated over a week ago
Why do I give permission to Intuit Ltd when I connect with QuickBooks?
Written by
Siobhan
Updated over a week ago
How do I remove my connection to QuickBooks?
Written by
Siobhan
Updated over a week ago
Is it safe for me to share my data through a connection with QuickBooks?
Written by
Siobhan
Updated over a week ago
How can I manage my data that is shared with QuickBooks?
Written by
Siobhan
Updated over a week ago
What data do you share with QuickBooks?
Written by
Siobhan
Updated over a week ago
Why can’t I see my Pot's balance in QuickBooks?
Written by
Siobhan
Updated over a week ago
Security
What is a recovery code?
Written by
Ben
Updated over a week ago
How to scan the QR code with your phone?
Written by
Siobhan
Updated over a week ago
What is a third party provider?
Written by
Siobhan
Updated over a week ago
Is there a payment limit in open banking?
Written by
Siobhan
Updated over a week ago
How can I manage my devices?
Written by
Siobhan
Updated over a week ago
What should I do if I’ve lost my recovery code?
Written by
Ben
Updated over a week ago
How do I see my open banking connections in my app?
Written by
Siobhan
Updated over a week ago
How do I stop sharing my information in open banking?
Written by
Siobhan
Updated over a week ago
How do I sign up for open banking?
Written by
Siobhan
Updated over a week ago
Do I have to use open banking?
Written by
Siobhan
Updated over a week ago
Is Mettle secure?
Written by
Ben
Updated over a week ago
How do I give my consent to third parties in open banking?
Written by
Siobhan
Updated over a week ago
What is Strong Customer Authentication?
Written by
Ben
Updated over a week ago
Is sharing my information using open banking secure?
Written by
Siobhan
Updated over a week ago
Is sharing my information in open banking safe?
Written by
Siobhan
Updated over a week ago
Do you support 3DS?
Written by
Siobhan
Updated over a week ago
Features
How do I create recurring invoices?
Written by
Siobhan
Updated over a week ago
How do I add my logo to my invoices?
Written by
Siobhan
Updated over a week ago
Can I export my transaction categories?
Written by
Siobhan
Updated over a week ago
When I receive a payment will it automatically match to it's invoice?
Written by
Siobhan
Updated over a week ago
How do I share an invoice again?
Written by
Siobhan
Updated over a week ago
Can I delete an invoice I've authorised?
Written by
Siobhan
Updated over a week ago
Why does my address have to appear on my invoices?
Written by
Siobhan
Updated over a week ago
Can I export my Pot transactions?
Written by
Siobhan
Updated over a week ago
How can you export receipts for tax purposes?
Written by
Siobhan
Updated over a week ago
Can I export transactions?
Written by
Will
Updated over a week ago
How do I manage my invoices?
Written by
Will
Updated over a week ago
How can you export invoices for tax purposes?
Written by
Siobhan
Updated over a week ago
Apple Pay
How do I add my Mettle Card to Apple Pay?
Written by
Molly
Updated over a week ago
Is Apple Pay free?
Written by
Molly
Updated over a week ago
Are there spending limits with Apple Pay?
Written by
Molly
Updated over a week ago
Is Apple Pay secure?
Written by
Molly
Updated over a week ago
Which Apple devices support Apple Pay?
Written by
Molly
Updated over a week ago
I’ve locked my Mettle card. Can I still use Apple Pay?
Written by
Molly
Updated over a week ago
My Mettle card has been lost or stolen. Can I still use Apple Pay?
Written by
Molly
Updated over a week ago
Can I use Apple Pay abroad?
Written by
Molly
Updated over a week ago
Google Pay
How do I add my Mettle Card to Google Pay?
Written by
Molly
Updated over a week ago
Is Google Pay free?
Written by
Molly
Updated over a week ago
Are there spending limits with Google Pay?
Written by
Molly
Updated over a week ago
Is Google Pay secure?
Written by
Siobhan
Updated over a week ago
Which devices support Google Pay?
Written by
Molly
Updated over a week ago
I’ve locked my Mettle card. Can I still use Google Pay?
Written by
Molly
Updated over a week ago
Can I use Google Pay abroad?
Written by
Molly
Updated over a week ago
My Mettle card has been lost or stolen. Can I still use Google Pay?
Written by
Molly
Updated over a week ago
Pots
How do I set up a Pot?
Written by
Siobhan
Updated over a week ago
How many pots can I have?
Written by
Siobhan
Updated over a week ago
How can I see my pots statement?
Written by
Siobhan
Updated over a week ago
Do I earn interest on the money in my pot?
Written by
Siobhan
Updated over a week ago
Is there a limit on how much I can save in pots?
Written by
Siobhan
Updated over a week ago
Can I pay directly from my pot?
Written by
Siobhan
Updated over a week ago
Lending
Can I apply for lending through Funding Xchange if my business is less than one year old?
Written by
Siobhan
Updated over a week ago
Do you offer credit cards?
Written by
Siobhan
Updated over a week ago
Does Mettle offer lending?
Written by
Siobhan
Updated over a week ago
How do I access loans from within Mettle?
Written by
Siobhan
Updated over a week ago
Will Mettle affect my credit score?
Written by
Ben
Updated over a week ago
What types of loans can I get?
Written by
Siobhan
Updated over a week ago
Will Funding Xchange perform a credit check?
Written by
Siobhan
Updated over a week ago
Are there any fees to use Funding Xchange?
Written by
Siobhan
Updated over a week ago
How long does an application normally take?
Written by
Siobhan
Updated over a week ago
Who do I speak to about my application?
Written by
Siobhan
Updated over a week ago
I’m a sole trader, can I apply for loans?
Written by
Siobhan
Updated over a week ago
Can I access NatWest products through Funding Xchange?
Written by
Siobhan
Updated over a week ago
Who is Funding Xchange?
Written by
Siobhan
Updated over a week ago
Can I get an overdraft?
Written by
Ben
Updated over a week ago
Does Mettle offer Bounce Bank Loans?
Written by
Siobhan
Updated over a week ago
Can I connect my Mettle account using open banking?
Written by
Siobhan
Updated over a week ago
Bereavements
How do I notify you of a bereavement?
Written by
Siobhan
Updated over a week ago