Frequently Asked Questions

What is my contactless limit?

Written by Ben
Updated over a week ago

What should I do if I'm missing a payment?

Written by Siobhan
Updated over a week ago

Can I access my account on multiple devices?

Written by Siobhan
Updated over a week ago

Why isn't my contactless working?

Written by Siobhan
Updated over a week ago

Do you support 3DS?

Written by Siobhan
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Written by Siobhan
Updated over a week ago

What ID do I need to open a Mettle account?

ID documents to open account

Written by Will
Updated over a week ago

Why does my Mettle app keep crashing?

Written by Ben
Updated over a week ago

Is Mettle right for you?

Written by Nichola
Updated over a week ago

Can I download statements?

statements

Written by Nichola
Updated over a week ago

What should I do if I've lost my card?

Written by Will
Updated over a week ago

What is a recovery code?

Written by Nichola
Updated over a week ago

What can I use for proof of address?

Proof of address

Written by Ben
Updated over a week ago

What are the requirements for opening a Mettle account?

Written by Ben
Updated over a week ago

How do I open a Mettle account?

Written by Will
Updated over a week ago

Is this a NatWest account?

Written by Ben
Updated over a week ago

Do you offer interest?

Written by Nichola
Updated over a week ago

Do you offer a Current Account Switching service?

Written by Ben
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated over a week ago

Is Mettle free?

Written by Will
Updated this week

Which types of payment can I make?

Written by Siobhan
Updated over a week ago

Why do you need information on my business?

Written by Will
Updated over a week ago

How do I close my account?

Written by Will
Updated over a week ago

Are there limits on my balance?

Written by Will
Updated over a week ago

Can I open more than one account?

Written by Ben
Updated over a week ago

Can I export transactions?

statement, statements

Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Direct Debits, standing orders

Written by Will
Updated over a week ago

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Can I use Apple Pay or Google Pay?

Written by Will
Updated over a week ago

Can I get an overdraft?

Written by Ben
Updated over a week ago

Can I use my card abroad?

overseas

Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Overseas

Written by Nichola
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Can I deposit cheques?

cash, cheque

Written by Will
Updated over a week ago

Can I make an international payment?

International payments

Written by Will
Updated over a week ago

Will Mettle affect my credit score?

Written by Ben
Updated over a week ago

How do I manage my invoices?

Written by Will
Updated over a week ago

Is Mettle a bank?

Written by Ben
Updated over a week ago

Is Mettle secure?

Written by Ben
Updated over a week ago

How is my money protected?

Written by Will
Updated over a week ago

What is Strong Customer Authentication?

Written by Nichola
Updated over a week ago

Which operating systems and devices can I use?

Written by Nichola
Updated over a week ago

Does Mettle offer Bounce Bank Loans?

Written by Siobhan
Updated this week

Why can't my account details be verified when someone transfers me money?

Written by Siobhan
Updated this week

How can I see my pots statement?

Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

Written by Siobhan
Updated over a week ago

How many pots can I have?

Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Written by Siobhan
Updated over a week ago

How do I set up a Pot?

Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

Written by Nichola
Updated over a week ago

Why hasn't my balance updated?

Balance not updated

Written by Will
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated over a week ago

How do I activate my card?

Written by Will
Updated over a week ago

How do I update my personal or business details?

Update my details

Written by Will
Updated over a week ago

How do I change my PIN?

Change my PIN

Written by Will
Updated over a week ago

How do I add cash to my account?

Written by Will
Updated over a week ago

Why aren't my transactions showing?

Written by Will
Updated over a week ago

How long will my card take to be delivered?

Written by Will
Updated over a week ago

How do I contact Mettle support?

Written by Siobhan
Updated over a week ago

How do I transfer money?

Transfer money

Written by Will
Updated over a week ago

How do I notify you of a bereavement?

Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle with accounting software?

Written by Siobhan
Updated over a week ago

How can I connect Mettle with Xero or FreeAgent?

Written by Siobhan
Updated over a week ago

What is FreeAgent?

Written by Siobhan
Updated over a week ago

How do I sign-up to FreeAgent through Mettle?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

Written by Siobhan
Updated over a week ago

What data does FreeAgent access from Mettle?

Written by Siobhan
Updated over a week ago

Can I update my FreeAgent VAT and accounting details later?

Written by Siobhan
Updated over a week ago

How to scan the QR code with your phone?

Written by Siobhan
Updated over a week ago

What is a Third Party Provider?

Written by Siobhan
Updated over a week ago

Is there a payment limit in Open Banking?

Written by Siobhan
Updated over a week ago

How do I see my Access Approvals in the app?

Written by Siobhan
Updated over a week ago

How do I revoke a consent I have given to a third party?

Written by Siobhan
Updated over a week ago

How do I stop sharing my information in Open Banking?

Written by Siobhan
Updated over a week ago

How do I sign up for open banking?

Written by Siobhan
Updated over a week ago

Do I have to use Open Banking?

Written by Siobhan
Updated over a week ago

How do I give my consent to third parties in Open Banking?

Written by Siobhan
Updated over a week ago

Is sharing my information using Open Banking secure?

Written by Siobhan
Updated over a week ago

Is sharing my information in open banking safe?

Written by Siobhan
Updated over a week ago