Frequently Asked Questions

Find answers about Mettle here

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138 articles in this collection
Written by Will, Siobhan, Ben and 1 other
Manage my account

Why do I get a "network error" message when trying to log in?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How do I log in on my new device?

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Written by Siobhan
Updated over a week ago

What happens if I remove a device?

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Written by Siobhan
Updated over a week ago

How do I contact Mettle support?

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Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Will avatar
Written by Will
Updated over a week ago

Can I use Mettle as my main business account?

Ben avatar
Written by Ben
Updated over a week ago

Where can I find my PIN?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How do I change my PIN?

Will avatar
Written by Will
Updated over a week ago

How do I activate my card?

Will avatar
Written by Will
Updated over a week ago

What should I do if I've lost my card?

Will avatar
Written by Will
Updated over a week ago

How do I update my personal or business details?

Will avatar
Written by Will
Updated over a week ago

Can I download statements?

Ben avatar
Written by Ben
Updated over a week ago

Can I use my card abroad?

Will avatar
Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Ben avatar
Written by Ben
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Does Mettle work with PayPal?

Will avatar
Written by Will
Updated over a week ago

Can I access my account using a desktop or laptop?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Can I access my account on multiple devices?

Siobhan avatar
Written by Siobhan
Updated over a week ago

As the second director of a company, why can't I log in to the Mettle account?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How do I close my account?

Will avatar
Written by Will
Updated over a week ago
Payments

When receiving a payment what is my account name?

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Written by Siobhan
Updated over a week ago

Which types of payment can I make?

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Written by Siobhan
Updated over a week ago

Why can't my account details be verified when someone transfers me money?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Are there limits on my balance?

Will avatar
Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Will avatar
Written by Will
Updated over a week ago

Are there limits on my transactions?

Will avatar
Written by Will
Updated over a week ago

Why does my account show as PrePay Technologies Ltd when receiving a payment?

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Written by Siobhan
Updated over a week ago

Can I make an international payment?

Will avatar
Written by Will
Updated over a week ago

Why is my card transaction showing as pending?

Molly avatar
Written by Molly
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Will avatar
Written by Will
Updated over a week ago

Why hasn't my balance updated?

Will avatar
Written by Will
Updated over a week ago

Can I deposit cheques?

Will avatar
Written by Will
Updated over a week ago

Why isn't my contactless working?

Siobhan avatar
Written by Siobhan
Updated over a week ago

What is my contactless limit?

Ben avatar
Written by Ben
Updated over a week ago

How do I add cash to my account?

Will avatar
Written by Will
Updated over a week ago

How do I transfer money?

Will avatar
Written by Will
Updated over a week ago

What should I do if I'm missing a payment?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Why aren't my transactions showing?

Will avatar
Written by Will
Updated over a week ago
FreeAgent

Why don't I have the required authorisation to connect to Mettle?

Siobhan avatar
Written by Siobhan
Updated this week

What is FreeAgent?

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Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

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Written by Siobhan
Updated over a week ago

How can I connect to FreeAgent through Mettle?

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Written by Siobhan
Updated over a week ago

How can I enable my bank feed from FreeAgent?

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Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

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Written by Siobhan
Updated over a week ago

What should I do if I've forgotten my FreeAgent password?

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Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

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Written by Siobhan
Updated over a week ago

Can my accountant access my FreeAgent account?

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Written by Siobhan
Updated over a week ago

What data does FreeAgent access from Mettle?

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Written by Siobhan
Updated over a week ago

Do receipts automatically get downloaded to FreeAgent?

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Written by Siobhan
Updated over a week ago

Can I update my FreeAgent VAT and accounting details later?

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Written by Siobhan
Updated over a week ago

My FreeAgent account says 'Import pending' and I can't see my transactions, what should I do?

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Written by Siobhan
Updated over a week ago

What should I do if I see 'You don't have the required permissions to authorise Mettle'?

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Written by Siobhan
Updated over a week ago