Frequently Asked Questions

What is Mettle's address?

Written by Siobhan
Updated over a week ago

Is Mettle a bank?

Written by Ben
Updated over a week ago

Is this a NatWest account?

Written by Ben
Updated over a week ago

How is my money protected?

Written by Will
Updated over a week ago

Do you offer interest?

Written by Ben
Updated over a week ago

Is Mettle free?

Written by Will
Updated over a week ago

How can I appeal my application decision?

Written by Siobhan
Updated over a week ago

What can I use for proof of trading?

Written by Siobhan
Updated over a week ago

How do I open a Mettle account?

Written by Siobhan
Updated over a week ago

Why is my name not showing when applying for an account?

Written by Siobhan
Updated over a week ago

What are the requirements for opening a Mettle account?

Written by Ben
Updated over a week ago

What ID do I need to open a Mettle account?

Written by Will
Updated over a week ago

When will I get an update on my application?

Written by Siobhan
Updated over a week ago

What can I use for proof of address?

Written by Ben
Updated over a week ago

Why do you need information on my business?

Written by Will
Updated over a week ago

Do you offer a switching service?

Written by Ben
Updated over a week ago

Which operating systems and devices can I use?

Written by Ben
Updated over a week ago

Can I open more than one account?

Written by Ben
Updated over a week ago

How long will it take for my card to be delivered?

Written by Will
Updated over a week ago

How do I get a letter confirming a payment sent from my account?

Written by Ajay
Updated over a week ago

How do I download my letter confirming my account?

Written by Ajay
Updated over a week ago

Can I add a second cardholder to my account?

Written by Siobhan
Updated over a week ago

How can I get a replacement card?

Written by Siobhan
Updated over a week ago

Why do I get a "network error" message when trying to log in?

Written by Siobhan
Updated over a week ago

How do I log in on my new device?

Written by Siobhan
Updated over a week ago

What happens if I remove a device?

Written by Siobhan
Updated over a week ago

How do I contact Mettle support?

Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated over a week ago

Where can I find my PIN?

Written by Siobhan
Updated over a week ago

How do I change my PIN?

Written by Will
Updated over a week ago

How do I activate my card?

Written by Will
Updated over a week ago

What should I do if I've lost my card or it has been stolen?

Written by Ben
Updated over a week ago

How do I update my personal or business details?

Written by Will
Updated over a week ago

How do I access my statements?

Written by Ben
Updated over a week ago

Can I use my card abroad?

Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Written by Ben
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Written by Siobhan
Updated over a week ago

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Can I access my account using a desktop or laptop?

Written by Siobhan
Updated over a week ago

Can I access my account on multiple devices?

Written by Siobhan
Updated over a week ago

As the second director of a company, why can't I log in to the Mettle account?

Written by Siobhan
Updated over a week ago

How do I close my account?

Written by Will
Updated over a week ago

What is your process for handling complaints?

Written by Siobhan
Updated over a week ago

How can I raise a complaint?

Written by Siobhan
Updated over a week ago

What can I do if I am not happy with the resolution of my complaint?

Written by Siobhan
Updated over a week ago

What information do I need to provide to the person paying in the money?

This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.

Written by Siobhan
Updated over a week ago

What is Confirmation of Payee?

Written by Siobhan
Updated over a week ago

When receiving a payment what is my account name?

Written by Siobhan
Updated over a week ago

Which types of payment can I make?

Written by Siobhan
Updated over a week ago

What Financial Institutions are live with Mettle for Confirmation of Payee?

Written by Siobhan
Updated over a week ago

Are there limits on my balance?

Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Written by Will
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Why does my account show as PrePay Technologies Ltd when receiving a payment?

Written by Siobhan
Updated over a week ago

Can I make an international payment?

Written by Will
Updated over a week ago

Why is my card transaction showing as pending?

Written by Molly
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated over a week ago

Why hasn't my balance updated?

Written by Will
Updated over a week ago

Can I deposit cheques?

Written by Will
Updated over a week ago

Why isn't my contactless working?

Written by Siobhan
Updated over a week ago

What is my contactless limit?

Written by Ben
Updated over a week ago

How do I add cash to my account?

Written by Will
Updated over a week ago

How do I transfer money?

Written by Will
Updated over a week ago

What should I do if I'm missing a payment?

Written by Siobhan
Updated over a week ago

Why aren't my transactions showing?

Written by Will
Updated over a week ago

Can I use Mettle with accounting software?

Written by Siobhan
Updated over a week ago

How can I connect Mettle with Xero?

Written by Siobhan
Updated over a week ago

Why can't I see my transactions in FreeAgent or Xero?

Written by Siobhan
Updated over a week ago

Can I share my invoices with FreeAgent?

Written by Ajay
Updated over a week ago

Will my receipts upload to FreeAgent?

Written by Ajay
Updated over a week ago

Can I split my transaction into multiple categories in Mettle?

Written by Ajay
Updated over a week ago

What does a notification saying ‘Category not shared. You'll need to add it in FreeAgent.’ mean?

Written by Ajay
Updated over a week ago

As a Freeagent user what happens if I remove a category from within the Mettle app?

Written by Ajay
Updated over a week ago

Why is a transaction in my Mettle account showing as ‘Custom category’?

Written by Ajay
Updated over a week ago

Why is a category I've selected in Mettle not updating in FreeAgent?

Written by Ajay
Updated over a week ago

The category I have selected in FreeAgent is not showing in my Mettle account?

Written by Ajay
Updated over a week ago

How does book-keeping sync work between Mettle and FreeAgent?

Written by Ajay
Updated over a week ago

Will book-keeping sync change my accounts which I’ve already completed in FreeAgent?

Written by Ajay
Updated over a week ago

Why am I being asked to pay when I try to connect to FreeAgent in the Mettle app?

Written by Siobhan
Updated over a week ago

What transactions can I make to be eligible for FreeAgent for free?

Written by Siobhan
Updated over a week ago

Why don't I have the required authorisation to connect to Mettle?

Written by Siobhan
Updated over a week ago

What is FreeAgent?

Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

Written by Siobhan
Updated over a week ago

How can I connect to FreeAgent through Mettle?

Written by Siobhan
Updated over a week ago

How can I enable my bank feed from FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

Written by Siobhan
Updated over a week ago

What should I do if I've forgotten my FreeAgent password?

Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

Written by Siobhan
Updated over a week ago

Can my accountant access my FreeAgent account?

Written by Siobhan
Updated over a week ago

What data does Mettle share with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I update my FreeAgent VAT and accounting details later?

Written by Siobhan
Updated over a week ago

What should I do if my FreeAgent account says 'Import pending' and I can't see my transactions?

Written by Siobhan
Updated over a week ago

What should I do if I see 'You don't have the required permissions to authorise Mettle'?

Written by Siobhan
Updated over a week ago

Can I connect my Mettle account to QuickBooks?

Written by Siobhan
Updated over a week ago

How long does the connection with QuickBooks last?

Written by Siobhan
Updated over a week ago

How long does it take for transactions to show in QuickBooks?

Written by Siobhan
Updated over a week ago

Why is my QuickBooks connection showing as 'inactive'?

Written by Siobhan
Updated over a week ago

Can my accountant set up my QuickBooks connection for me?

Written by Siobhan
Updated over a week ago

Why do I give permission to Intuit Ltd when I connect with QuickBooks?

Written by Siobhan
Updated over a week ago

How do I remove my connection to QuickBooks?

Written by Siobhan
Updated over a week ago

Is it safe for me to share my data through a connection with QuickBooks?

Written by Siobhan
Updated over a week ago

How can I manage my data that is shared with QuickBooks?

Written by Siobhan
Updated over a week ago

What data do you share with QuickBooks?

Written by Siobhan
Updated over a week ago

Why can’t I see my Pot's balance in QuickBooks?

Written by Siobhan
Updated over a week ago

What is a recovery code?

Written by Ben
Updated over a week ago

How to scan the QR code with your phone?

Written by Siobhan
Updated over a week ago

What is a third party provider?

Written by Siobhan
Updated over a week ago

Is there a payment limit in open banking?

Written by Siobhan
Updated over a week ago

How can I manage my devices?

Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

Written by Ben
Updated over a week ago

How do I see my open banking connections in my app?

Written by Siobhan
Updated over a week ago

How do I stop sharing my information in open banking?

Written by Siobhan
Updated over a week ago

How do I sign up for open banking?

Written by Siobhan
Updated over a week ago

Do I have to use open banking?

Written by Siobhan
Updated over a week ago

Is Mettle secure?

Written by Ben
Updated over a week ago

How do I give my consent to third parties in open banking?

Written by Siobhan
Updated over a week ago

What is Strong Customer Authentication?

Written by Ben
Updated over a week ago

Is sharing my information using open banking secure?

Written by Siobhan
Updated over a week ago

Is sharing my information in open banking safe?

Written by Siobhan
Updated over a week ago

Do you support 3DS?

Written by Siobhan
Updated over a week ago

How do I mark an invoice as paid?

Written by Siobhan
Updated over a week ago

How do I create recurring invoices?

Written by Siobhan
Updated over a week ago

How do I add my logo to my invoices?

Written by Siobhan
Updated over a week ago

Can I export my transaction categories?

Written by Siobhan
Updated over a week ago

When I receive a payment will it automatically match to it's invoice?

Written by Siobhan
Updated over a week ago

How do I share an invoice again?

Written by Siobhan
Updated over a week ago

Can I delete an invoice I've authorised?

Written by Siobhan
Updated over a week ago

Why does my address have to appear on my invoices?

Written by Siobhan
Updated over a week ago

Can I export my Pot transactions?

Written by Siobhan
Updated over a week ago

How can you export receipts for tax purposes?

Written by Siobhan
Updated over a week ago

Can I export transactions?

Written by Will
Updated over a week ago

How do I manage my invoices?

Written by Will
Updated over a week ago

How can you export invoices for tax purposes?

Written by Siobhan
Updated over a week ago

How do I add my Mettle Card to Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay free?

Written by Molly
Updated over a week ago

Are there spending limits with Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay secure?

Written by Molly
Updated over a week ago

Which Apple devices support Apple Pay?

Written by Molly
Updated over a week ago

I’ve locked my Mettle card. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

My Mettle card has been lost or stolen. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

Can I use Apple Pay abroad?

Written by Molly
Updated over a week ago

How do I add my Mettle Card to Google Pay?

Written by Molly
Updated over a week ago

Is Google Pay free?

Written by Molly
Updated over a week ago

Are there spending limits with Google Pay?

Written by Molly
Updated over a week ago

Is Google Pay secure?

Written by Siobhan
Updated over a week ago

Which devices support Google Pay?

Written by Molly
Updated over a week ago

I’ve locked my Mettle card. Can I still use Google Pay?

Written by Molly
Updated over a week ago

Can I use Google Pay abroad?

Written by Molly
Updated over a week ago

My Mettle card has been lost or stolen. Can I still use Google Pay?

Written by Molly
Updated over a week ago

How do I set up a Pot?

Written by Siobhan
Updated over a week ago

How many pots can I have?

Written by Siobhan
Updated over a week ago

How can I see my pots statement?

Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

Written by Siobhan
Updated over a week ago

Can I apply for lending through Funding Xchange if my business is less than one year old?

Written by Siobhan
Updated over a week ago

Do you offer credit cards?

Written by Siobhan
Updated over a week ago

Does Mettle offer lending?

Written by Siobhan
Updated over a week ago

How do I access loans from within Mettle?

Written by Siobhan
Updated over a week ago

Will Mettle affect my credit score?

Written by Ben
Updated over a week ago

What types of loans can I get?

Written by Siobhan
Updated over a week ago

Will Funding Xchange perform a credit check?

Written by Siobhan
Updated over a week ago

Are there any fees to use Funding Xchange?

Written by Siobhan
Updated over a week ago

How long does an application normally take?

Written by Siobhan
Updated over a week ago

Who do I speak to about my application?

Written by Siobhan
Updated over a week ago

Can I access NatWest products through Funding Xchange?

Written by Siobhan
Updated over a week ago

Who is Funding Xchange?

Written by Siobhan
Updated over a week ago

Can I get an overdraft?

Written by Ben
Updated over a week ago

Can I connect my Mettle account using open banking?

Written by Siobhan
Updated over a week ago

How do I notify you of a bereavement?

Written by Siobhan
Updated over a week ago