Frequently Asked Questions

Find answers about Mettle here

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84 articles in this collection
Written by Will, Siobhan, Nichola and 1 other
Account Information

Are there limits on my balance?

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Written by Will
Updated over a week ago

Can I open more than one account?

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Written by Ben
Updated over a week ago

Can I export transactions?

statement, statements
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Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Direct Debits, standing orders
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Written by Will
Updated over a week ago

Does Mettle work with PayPal?

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Written by Will
Updated over a week ago

Can I use Apple Pay or Google Pay?

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Written by Will
Updated over a week ago

Can I get an overdraft?

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Written by Ben
Updated over a week ago

Can I use my card abroad?

overseas
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Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Overseas
Nichola avatar
Written by Nichola
Updated over a week ago

Are there limits on my transactions?

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Written by Will
Updated over a week ago

Can I deposit cheques?

cash, cheque
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Written by Will
Updated over a week ago

Can I make an international payment?

International payments
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Written by Will
Updated over a week ago

Will Mettle affect my credit score?

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Written by Ben
Updated over a week ago

How do I manage my invoices?

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Written by Will
Updated over a week ago

Is Mettle a bank?

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Written by Ben
Updated over a week ago

Is Mettle secure?

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Written by Ben
Updated over a week ago

How is my money protected?

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Written by Will
Updated over a week ago

What is Strong Customer Authentication?

Nichola avatar
Written by Nichola
Updated over a week ago

Which operating systems and devices can I use?

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Written by Nichola
Updated over a week ago
Support

Does Mettle offer Bounce Bank Loans?

Siobhan avatar
Written by Siobhan
Updated this week

Why can't my account details be verified when someone transfers me money?

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Written by Siobhan
Updated this week

How can I see my pots statement?

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Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

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Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How many pots can I have?

Siobhan avatar
Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How do I set up a Pot?

Siobhan avatar
Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

Nichola avatar
Written by Nichola
Updated over a week ago

Why hasn't my balance updated?

Balance not updated
Will avatar
Written by Will
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

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Written by Will
Updated over a week ago

How do I activate my card?

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Written by Will
Updated over a week ago

How do I update my personal or business details?

Update my details
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Written by Will
Updated over a week ago

How do I change my PIN?

Change my PIN
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Written by Will
Updated over a week ago

How do I add cash to my account?

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Written by Will
Updated over a week ago

Why aren't my transactions showing?

Will avatar
Written by Will
Updated over a week ago

How long will my card take to be delivered?

Will avatar
Written by Will
Updated over a week ago

How do I contact Mettle support?

Siobhan avatar
Written by Siobhan
Updated over a week ago

How do I transfer money?

Transfer money
Will avatar
Written by Will
Updated over a week ago

How do I notify you of a bereavement?

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Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

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Written by Will
Updated over a week ago