Frequently Asked Questions

Is Mettle a bank?

Written by Ben
Updated over a week ago

Is this a NatWest account?

Written by Ben
Updated over a week ago

How is my money protected?

Written by Will
Updated over a week ago

Do you offer interest?

Written by Ben
Updated over a week ago

Is Mettle free?

Written by Will
Updated over a week ago

What can I use for proof of trading?

Written by Siobhan
Updated this week

How do I open a Mettle account?

Written by Siobhan
Updated over a week ago

Why is my name not showing when applying for an account?

Written by Siobhan
Updated over a week ago

What are the requirements for opening a Mettle account?

Written by Ben
Updated over a week ago

What ID do I need to open a Mettle account?

Written by Will
Updated over a week ago

When will I get an update on my application?

Written by Siobhan
Updated over a week ago

What can I use for proof of address?

Written by Ben
Updated over a week ago

Why do you need information on my business?

Written by Will
Updated over a week ago

Do you offer a switching service?

Written by Ben
Updated over a week ago

Which operating systems and devices can I use?

Written by Ben
Updated over a week ago

Can I open more than one account?

Written by Ben
Updated over a week ago

How long will it take for my card to be delivered?

Written by Will
Updated over a week ago

Why do I get a "network error" message when trying to log in?

Written by Siobhan
Updated over a week ago

How do I log in on my new device?

Written by Siobhan
Updated over a week ago

What happens if I remove a device?

Written by Siobhan
Updated over a week ago

How do I contact Mettle support?

Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated over a week ago

Where can I find my PIN?

Written by Siobhan
Updated over a week ago

How do I change my PIN?

Written by Will
Updated over a week ago

How do I activate my card?

Written by Will
Updated over a week ago

What should I do if I've lost my card?

Written by Will
Updated over a week ago

How do I update my personal or business details?

Written by Will
Updated over a week ago

Can I download statements?

Written by Ben
Updated over a week ago

Can I use my card abroad?

Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Written by Ben
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Written by Siobhan
Updated over a week ago

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Can I access my account using a desktop or laptop?

Written by Siobhan
Updated over a week ago

Can I access my account on multiple devices?

Written by Siobhan
Updated over a week ago

As the second director of a company, why can't I log in to the Mettle account?

Written by Siobhan
Updated over a week ago

How do I close my account?

Written by Will
Updated over a week ago

How can I raise a complaint?

Written by Siobhan
Updated over a week ago

What can I do if I am not happy with the resolution of my complaint?

Written by Siobhan
Updated over a week ago

When receiving a payment what is my account name?

Written by Siobhan
Updated over a week ago

Which types of payment can I make?

Written by Siobhan
Updated over a week ago

Why can't my account details be verified when someone transfers me money?

Written by Siobhan
Updated over a week ago

Are there limits on my balance?

Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Written by Will
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Why does my account show as PrePay Technologies Ltd when receiving a payment?

Written by Siobhan
Updated over a week ago

Can I make an international payment?

Written by Will
Updated over a week ago

Why is my card transaction showing as pending?

Written by Molly
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated over a week ago

Why hasn't my balance updated?

Written by Will
Updated over a week ago

Can I deposit cheques?

Written by Will
Updated over a week ago

Why isn't my contactless working?

Written by Siobhan
Updated over a week ago

What is my contactless limit?

Written by Ben
Updated over a week ago

How do I add cash to my account?

Written by Will
Updated over a week ago

How do I transfer money?

Written by Will
Updated over a week ago

What should I do if I'm missing a payment?

Written by Siobhan
Updated over a week ago

Why aren't my transactions showing?

Written by Will
Updated over a week ago

Can I use Mettle with accounting software?

Written by Siobhan
Updated over a week ago

How can I connect Mettle with Xero?

Written by Siobhan
Updated over a week ago

Why can't I see my transactions in FreeAgent or Xero?

Written by Siobhan
Updated over a week ago

Why don't I have the required authorisation to connect to Mettle?

Written by Siobhan
Updated this week

What is FreeAgent?

Written by Siobhan
Updated over a week ago

Why is it only FreeAgent that is for free?

Written by Siobhan
Updated over a week ago

How can I connect to FreeAgent through Mettle?

Written by Siobhan
Updated over a week ago

How can I enable my bank feed from FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if I’m already a FreeAgent customer?

Written by Siobhan
Updated over a week ago

What should I do if I've forgotten my FreeAgent password?

Written by Siobhan
Updated over a week ago

I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?

Written by Siobhan
Updated over a week ago

Can I get FreeAgent for free if my accountant registers me?

Written by Siobhan
Updated over a week ago

Can my accountant access my FreeAgent account?

Written by Siobhan
Updated over a week ago

What data does FreeAgent access from Mettle?

Written by Siobhan
Updated over a week ago

Do receipts automatically get downloaded to FreeAgent?

Written by Siobhan
Updated over a week ago

Can I update my FreeAgent VAT and accounting details later?

Written by Siobhan
Updated over a week ago

My FreeAgent account says 'Import pending' and I can't see my transactions, what should I do?

Written by Siobhan
Updated over a week ago

What should I do if I see 'You don't have the required permissions to authorise Mettle'?

Written by Siobhan
Updated over a week ago

Can I connect my Mettle account to QuickBooks?

Written by Siobhan
Updated over a week ago

How long does the connection with QuickBooks last?

Written by Siobhan
Updated over a week ago

How long does it take for transactions to show in QuickBooks?

Written by Siobhan
Updated over a week ago

Why is my QuickBooks connection showing as 'inactive'?

Written by Siobhan
Updated over a week ago

Can my accountant set up my QuickBooks connection for me?

Written by Siobhan
Updated over a week ago

Why do I give permission to Intuit Ltd when I connect with QuickBooks?

Written by Siobhan
Updated over a week ago

How do I remove my connection to QuickBooks?

Written by Siobhan
Updated over a week ago

Is it safe for me to share my data through a connection with QuickBooks?

Written by Siobhan
Updated over a week ago

How can I manage my data that is shared with QuickBooks?

Written by Siobhan
Updated over a week ago

What data do you share with QuickBooks?

Written by Siobhan
Updated over a week ago

Why can’t I see my Pot's balance in QuickBooks?

Written by Siobhan
Updated over a week ago

What is a recovery code?

Written by Ben
Updated over a week ago

How to scan the QR code with your phone?

Written by Siobhan
Updated over a week ago

What is a Third Party Provider?

Written by Siobhan
Updated over a week ago

Is there a payment limit in open banking?

Written by Siobhan
Updated over a week ago

How can I manage my devices?

Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

Written by Ben
Updated over a week ago

How do I see my open banking connections in my app?

Written by Siobhan
Updated over a week ago

How do I stop sharing my information in open banking?

Written by Siobhan
Updated over a week ago

How do I sign up for open banking?

Written by Siobhan
Updated over a week ago

Do I have to use open banking?

Written by Siobhan
Updated over a week ago

Is Mettle secure?

Written by Ben
Updated over a week ago

How do I give my consent to third parties in open banking?

Written by Siobhan
Updated over a week ago

What is Strong Customer Authentication?

Written by Ben
Updated this week

Is sharing my information using open banking secure?

Written by Siobhan
Updated over a week ago

Is sharing my information in open banking safe?

Written by Siobhan
Updated over a week ago

Do you support 3DS?

Written by Siobhan
Updated over a week ago

Can I export my transaction categories?

Written by Siobhan
Updated this week

When I receive a payment will it automatically match to it's invoice?

Written by Siobhan
Updated over a week ago

How do I share an invoice again?

Written by Siobhan
Updated over a week ago

Can I delete an invoice I've authorised?

Written by Siobhan
Updated over a week ago

Why does my address have to appear on my invoices?

Written by Siobhan
Updated over a week ago

Can I export my Pot transactions?

Written by Siobhan
Updated over a week ago

How can you export receipts for tax purposes?

Written by Siobhan
Updated over a week ago

Can I export transactions?

Written by Will
Updated over a week ago

How do I manage my invoices?

Written by Will
Updated over a week ago

How can you export invoices for tax purposes?

Written by Siobhan
Updated over a week ago

How do I add my Mettle Card to Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay free?

Written by Molly
Updated over a week ago

Are there spending limits with Apple Pay?

Written by Molly
Updated over a week ago

Is Apple Pay secure?

Written by Molly
Updated over a week ago

Which Apple devices support Apple Pay?

Written by Molly
Updated over a week ago

I’ve locked my Mettle card. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

My Mettle card has been lost or stolen. Can I still use Apple Pay?

Written by Molly
Updated over a week ago

Can I use Apple Pay abroad?

Written by Molly
Updated over a week ago

How do I add my Mettle Card to Google Pay?

Written by Molly
Updated over a week ago

Is Google Pay free?

Written by Molly
Updated over a week ago

Are there spending limits with Google Pay?

Written by Molly
Updated over a week ago

Is Google Pay secure?

Written by Siobhan
Updated over a week ago

Which devices support Google Pay?

Written by Molly
Updated over a week ago

I’ve locked my Mettle card. Can I still use Google Pay?

Written by Molly
Updated over a week ago

Can I use Google Pay abroad?

Written by Molly
Updated over a week ago

My Mettle card has been lost or stolen. Can I still use Google Pay?

Written by Molly
Updated over a week ago

How do I set up a Pot?

Written by Siobhan
Updated over a week ago

How many pots can I have?

Written by Siobhan
Updated over a week ago

How can I see my pots statement?

Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

Written by Siobhan
Updated over a week ago

Can I get an overdraft?

Written by Ben
Updated over a week ago

Will Mettle affect my credit score?

Written by Ben
Updated over a week ago

Does Mettle offer Bounce Bank Loans?

Written by Siobhan
Updated over a week ago

How do I notify you of a bereavement?

Written by Siobhan
Updated over a week ago