Please make sure to cancel a Direct Debit at least one working day (Monday to Friday excluding bank holidays) before your payment is due to be taken from your account.
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You can cancel a Direct Debit within your Mettle app:
- Go to the Payments tab
- Tap ‘Direct Debits’
- Select the Direct Debit you want to cancel
- Tap ‘Cancel Direct Debit’
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When cancelling a Direct Debit you should also let the merchant know. This is because you might still need to make a payment to the merchant.
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If your Direct Debit has already been processed by the time you want to cancel it you’ll need to contact the merchant for more information.
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If you think a Direct Debit has been taken in error you can contact us to raise a Direct Debit indemnity claim.
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If you have any issues cancelling a Direct Debit, please get in touch with us.
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