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Frequently Asked Questions
Frequently Asked Questions
Find answers about Mettle here
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138 articles in this collection
Written by
Will,
Siobhan,
Ben
and 1 other
About Mettle
Is Mettle a bank?
Written by
Ben
Updated over a week ago
Is this a NatWest account?
Written by
Ben
Updated over a week ago
How is my money protected?
Written by
Will
Updated over a week ago
Do you offer interest?
Written by
Ben
Updated over a week ago
Is Mettle free?
Written by
Will
Updated over a week ago
Account opening
What can I use for proof of trading?
Written by
Siobhan
Updated this week
How do I open a Mettle account?
Written by
Siobhan
Updated over a week ago
Why is my name not showing when applying for an account?
Written by
Siobhan
Updated over a week ago
What are the requirements for opening a Mettle account?
Written by
Ben
Updated over a week ago
What ID do I need to open a Mettle account?
Written by
Will
Updated over a week ago
When will I get an update on my application?
Written by
Siobhan
Updated over a week ago
What can I use for proof of address?
Written by
Ben
Updated over a week ago
Why do you need information on my business?
Written by
Will
Updated over a week ago
Do you offer a switching service?
Written by
Ben
Updated over a week ago
Which operating systems and devices can I use?
Written by
Ben
Updated over a week ago
Can I open more than one account?
Written by
Ben
Updated over a week ago
How long will it take for my card to be delivered?
Written by
Will
Updated over a week ago
Manage my account
Why do I get a "network error" message when trying to log in?
Written by
Siobhan
Updated over a week ago
How do I log in on my new device?
Written by
Siobhan
Updated over a week ago
What happens if I remove a device?
Written by
Siobhan
Updated over a week ago
How do I contact Mettle support?
Written by
Siobhan
Updated over a week ago
Where do I find my account number and sort code?
Written by
Will
Updated over a week ago
Can I use Mettle as my main business account?
Written by
Ben
Updated over a week ago
Where can I find my PIN?
Written by
Siobhan
Updated over a week ago
How do I change my PIN?
Written by
Will
Updated over a week ago
How do I activate my card?
Written by
Will
Updated over a week ago
What should I do if I've lost my card?
Written by
Will
Updated over a week ago
How do I update my personal or business details?
Written by
Will
Updated over a week ago
Can I download statements?
Written by
Ben
Updated over a week ago
Can I use my card abroad?
Written by
Will
Updated over a week ago
How can I notify you that I'm going abroad?
Written by
Ben
Updated over a week ago
Why does my card not work at Pay at Pump machines?
Written by
Siobhan
Updated over a week ago
Does Mettle work with PayPal?
Written by
Will
Updated over a week ago
Can I access my account using a desktop or laptop?
Written by
Siobhan
Updated over a week ago
Can I access my account on multiple devices?
Written by
Siobhan
Updated over a week ago
As the second director of a company, why can't I log in to the Mettle account?
Written by
Siobhan
Updated over a week ago
How do I close my account?
Written by
Will
Updated over a week ago
Complaints
How can I raise a complaint?
Written by
Siobhan
Updated over a week ago
What can I do if I am not happy with the resolution of my complaint?
Written by
Siobhan
Updated over a week ago
Payments
When receiving a payment what is my account name?
Written by
Siobhan
Updated over a week ago
Which types of payment can I make?
Written by
Siobhan
Updated over a week ago
Why can't my account details be verified when someone transfers me money?
Written by
Siobhan
Updated over a week ago
Are there limits on my balance?
Written by
Will
Updated over a week ago
Can I set up direct debits and standing orders?
Written by
Will
Updated over a week ago
Are there limits on my transactions?
Written by
Will
Updated over a week ago
Why does my account show as PrePay Technologies Ltd when receiving a payment?
Written by
Siobhan
Updated over a week ago
Can I make an international payment?
Written by
Will
Updated over a week ago
Why is my card transaction showing as pending?
Written by
Molly
Updated over a week ago
What should I do if a bank transfer I'm expecting hasn't arrived?
Written by
Will
Updated over a week ago
Why hasn't my balance updated?
Written by
Will
Updated over a week ago
Can I deposit cheques?
Written by
Will
Updated over a week ago
Why isn't my contactless working?
Written by
Siobhan
Updated over a week ago
What is my contactless limit?
Written by
Ben
Updated over a week ago
How do I add cash to my account?
Written by
Will
Updated over a week ago
How do I transfer money?
Written by
Will
Updated over a week ago
What should I do if I'm missing a payment?
Written by
Siobhan
Updated over a week ago
Why aren't my transactions showing?
Written by
Will
Updated over a week ago
Accounting integrations
Can I use Mettle with accounting software?
Written by
Siobhan
Updated over a week ago
How can I connect Mettle with Xero?
Written by
Siobhan
Updated over a week ago
Why can't I see my transactions in FreeAgent or Xero?
Written by
Siobhan
Updated over a week ago
FreeAgent
Why don't I have the required authorisation to connect to Mettle?
Written by
Siobhan
Updated this week
What is FreeAgent?
Written by
Siobhan
Updated over a week ago
Why is it only FreeAgent that is for free?
Written by
Siobhan
Updated over a week ago
How can I connect to FreeAgent through Mettle?
Written by
Siobhan
Updated over a week ago
How can I enable my bank feed from FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I get FreeAgent for free if I’m already a FreeAgent customer?
Written by
Siobhan
Updated over a week ago
What should I do if I've forgotten my FreeAgent password?
Written by
Siobhan
Updated over a week ago
I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I get FreeAgent for free if my accountant registers me?
Written by
Siobhan
Updated over a week ago
Can my accountant access my FreeAgent account?
Written by
Siobhan
Updated over a week ago
What data does FreeAgent access from Mettle?
Written by
Siobhan
Updated over a week ago
Do receipts automatically get downloaded to FreeAgent?
Written by
Siobhan
Updated over a week ago
Can I update my FreeAgent VAT and accounting details later?
Written by
Siobhan
Updated over a week ago
My FreeAgent account says 'Import pending' and I can't see my transactions, what should I do?
Written by
Siobhan
Updated over a week ago
What should I do if I see 'You don't have the required permissions to authorise Mettle'?
Written by
Siobhan
Updated over a week ago
QuickBooks
Can I connect my Mettle account to QuickBooks?
Written by
Siobhan
Updated over a week ago
How long does the connection with QuickBooks last?
Written by
Siobhan
Updated over a week ago
How long does it take for transactions to show in QuickBooks?
Written by
Siobhan
Updated over a week ago
Why is my QuickBooks connection showing as 'inactive'?
Written by
Siobhan
Updated over a week ago
Can my accountant set up my QuickBooks connection for me?
Written by
Siobhan
Updated over a week ago
Why do I give permission to Intuit Ltd when I connect with QuickBooks?
Written by
Siobhan
Updated over a week ago
How do I remove my connection to QuickBooks?
Written by
Siobhan
Updated over a week ago
Is it safe for me to share my data through a connection with QuickBooks?
Written by
Siobhan
Updated over a week ago
How can I manage my data that is shared with QuickBooks?
Written by
Siobhan
Updated over a week ago
What data do you share with QuickBooks?
Written by
Siobhan
Updated over a week ago
Why can’t I see my Pot's balance in QuickBooks?
Written by
Siobhan
Updated over a week ago
Security
What is a recovery code?
Written by
Ben
Updated over a week ago
How to scan the QR code with your phone?
Written by
Siobhan
Updated over a week ago
What is a Third Party Provider?
Written by
Siobhan
Updated over a week ago
Is there a payment limit in open banking?
Written by
Siobhan
Updated over a week ago
How can I manage my devices?
Written by
Siobhan
Updated over a week ago
What should I do if I’ve lost my recovery code?
Written by
Ben
Updated over a week ago
How do I see my open banking connections in my app?
Written by
Siobhan
Updated over a week ago
How do I stop sharing my information in open banking?
Written by
Siobhan
Updated over a week ago
How do I sign up for open banking?
Written by
Siobhan
Updated over a week ago
Do I have to use open banking?
Written by
Siobhan
Updated over a week ago
Is Mettle secure?
Written by
Ben
Updated over a week ago
How do I give my consent to third parties in open banking?
Written by
Siobhan
Updated over a week ago
What is Strong Customer Authentication?
Written by
Ben
Updated this week
Is sharing my information using open banking secure?
Written by
Siobhan
Updated over a week ago
Is sharing my information in open banking safe?
Written by
Siobhan
Updated over a week ago
Do you support 3DS?
Written by
Siobhan
Updated over a week ago
Features
Can I export my transaction categories?
Written by
Siobhan
Updated this week
When I receive a payment will it automatically match to it's invoice?
Written by
Siobhan
Updated over a week ago
How do I share an invoice again?
Written by
Siobhan
Updated over a week ago
Can I delete an invoice I've authorised?
Written by
Siobhan
Updated over a week ago
Why does my address have to appear on my invoices?
Written by
Siobhan
Updated over a week ago
Can I export my Pot transactions?
Written by
Siobhan
Updated over a week ago
How can you export receipts for tax purposes?
Written by
Siobhan
Updated over a week ago
Can I export transactions?
Written by
Will
Updated over a week ago
How do I manage my invoices?
Written by
Will
Updated over a week ago
How can you export invoices for tax purposes?
Written by
Siobhan
Updated over a week ago
Apple Pay
How do I add my Mettle Card to Apple Pay?
Written by
Molly
Updated over a week ago
Is Apple Pay free?
Written by
Molly
Updated over a week ago
Are there spending limits with Apple Pay?
Written by
Molly
Updated over a week ago
Is Apple Pay secure?
Written by
Molly
Updated over a week ago
Which Apple devices support Apple Pay?
Written by
Molly
Updated over a week ago
I’ve locked my Mettle card. Can I still use Apple Pay?
Written by
Molly
Updated over a week ago
My Mettle card has been lost or stolen. Can I still use Apple Pay?
Written by
Molly
Updated over a week ago
Can I use Apple Pay abroad?
Written by
Molly
Updated over a week ago
Google Pay
How do I add my Mettle Card to Google Pay?
Written by
Molly
Updated over a week ago
Is Google Pay free?
Written by
Molly
Updated over a week ago
Are there spending limits with Google Pay?
Written by
Molly
Updated over a week ago
Is Google Pay secure?
Written by
Siobhan
Updated over a week ago
Which devices support Google Pay?
Written by
Molly
Updated over a week ago
I’ve locked my Mettle card. Can I still use Google Pay?
Written by
Molly
Updated over a week ago
Can I use Google Pay abroad?
Written by
Molly
Updated over a week ago
My Mettle card has been lost or stolen. Can I still use Google Pay?
Written by
Molly
Updated over a week ago
Pots
How do I set up a Pot?
Written by
Siobhan
Updated over a week ago
How many pots can I have?
Written by
Siobhan
Updated over a week ago
How can I see my pots statement?
Written by
Siobhan
Updated over a week ago
Do I earn interest on the money in my pot?
Written by
Siobhan
Updated over a week ago
Is there a limit on how much I can save in pots?
Written by
Siobhan
Updated over a week ago
Can I pay directly from my pot?
Written by
Siobhan
Updated over a week ago
Lending
Can I get an overdraft?
Written by
Ben
Updated over a week ago
Will Mettle affect my credit score?
Written by
Ben
Updated over a week ago
Does Mettle offer Bounce Bank Loans?
Written by
Siobhan
Updated over a week ago
Bereavements
How do I notify you of a bereavement?
Written by
Siobhan
Updated over a week ago