How to get a confirmation letter
You can get a confirmation letter for any transaction in your feed.
Open the Mettle app
Go to the ‘Home’ screen and find the transaction you need
Tap the transaction
Tap the three dots in the top right corner
Tap ‘Payment confirmation letter’
This creates a PDF that you can download or share.
Please note: If you have an old e-money account, you will not be able to download a payment confirmation letter. You will need to speak to an agent to obtain a statement instead.
