If you have an e-money account, it’s possible your Direct Debit was set as dormant.
​
To meet regulatory requirements, an automated process for old Direct Debits has been introduced. Direct Debits that haven’t seen any activity for more than 2 years will automatically be set as dormant.The dormant status makes sure the Direct Debit won’t be honoured. You can set up a new Direct Debit with the supplier if you want the Direct Debit payment to continue.
​