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47 articles
Can I use Mettle with accounting software?
How do I see my accounting connections on Mettle on the web?
Why is my connection showing as cancelled?
Why is my connection showing as expired?
My accounting connection is showing as active but my data is not being shared?
Why can't I see my transactions in FreeAgent or Xero?
How do I update permission levels in FreeAgent?

What is FreeAgent?
Why aren't my invoices being marked as paid in FreeAgent?
Do you share my pots with FreeAgent?
Can I share my invoices with FreeAgent?
Will my receipts upload to FreeAgent?
Can I split my transaction into multiple categories in Mettle?
What does a notification saying ‘Category not shared. You'll need to add it in FreeAgent.’ mean?
As a Freeagent user what happens if I remove a category from within the Mettle app?
Why is a transaction in my Mettle account showing as ‘Custom category’?
Why is a category I've selected in Mettle not updating in FreeAgent?
The category I have selected in FreeAgent is not showing in my Mettle account?
How does book-keeping sync work between Mettle and FreeAgent?
Will bookkeeping sync change my accounts which I’ve already completed in FreeAgent?
Why am I being asked to pay when I try to connect to FreeAgent in the Mettle app?
What transactions can I make to be eligible for FreeAgent for free?
Why don't I have the required authorisation to connect to Mettle?
Why is it only FreeAgent that is for free?
How can I connect to FreeAgent through Mettle?
What should I do if I see 'You don't have the required permissions to authorise Mettle'?
What should I do if my FreeAgent account says 'Import pending' and I can't see my transactions?
Can I get FreeAgent for free if I’m already a FreeAgent customer?
How can I enable my bank feed from FreeAgent?
What should I do if I've forgotten my FreeAgent password?
Can my accountant access my FreeAgent account?
Can I get FreeAgent for free if my accountant registers me?
I’m an existing FreeAgent customer, how can I connect Mettle with FreeAgent?
Can I update my FreeAgent VAT and accounting details later?
What data does Mettle share with FreeAgent?