App access and logging in
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19 articles
- How to reset your passcodeGet back into your Mettle profile using video identity checks. Follow these steps to confirm who you are and reset your passcode on the mobile app.
- As the second director of a company, why can't I log in to the Mettle account?Why additional company leaders or partners cannot sign in to an existing profile. Explains owner rules and Companies House links.
- Can I access Mettle on the web without my phone?
- Can I access my account on multiple devices?
- Can I access my account using a desktop or laptop?
- How can I manage my devices?
- How can I manage my web sessions?
- How do I log in on my new device?Log in on on another smartphone. Use a secure video check to sign in.
- How to log in to Mettle on the webSign in to your business account from a browser. Access your dashboard on a computer to manage money and view transactions online.
- How do I scan a QR code with my phone?
- What happens if I remove a device?
- What happens if I remove a web session?
- What happens if I select ‘Trust this device for 7 days’ when I login to Mettle on the Web?
- Why do I get a "network error" message when trying to log in?
- Which operating systems and devices can I use?
- What is Mettle on the web?
- Does the Mettle App work on a jailbroken iPhone or rooted Android device?
- What is Strong Customer Authentication?
- How to sign in on more than one deviceAccess your business bank account from another phone or tablet. Use secure facial recognition to log in and sync your banking data.