Applying for an account
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11 articles
What ID do I need to open a Mettle account?
What can I use for proof of address?See which documents we accept as evidence of where you live. Find a list of approved utility bills, bank statements, and government letters.
Can using a Mettle account impact my credit score?
How to get your credit reportAccess your financial history. Ask for a copy of your score using personal details to check your profile.
I’m unhappy with my credit score, what can I do?
How to provide proof of tradingSubmit business verification documents to confirm your company is active. Send evidence like invoices, tax letters, or bank records.
Which Credit Reference Agencies do you share data with?
Where can I find evidence of membership from a regulatory body or a relevant professional or trade association?
What’s the difference between hard and soft credit searches?
How to appeal an application decisionRequest a review for a rejected account. Information on the reconsideration process, eligibility, and decision timelines.
How to fix ID upload issuesResolve problems with your identity check, camera errors, or video selfie failures during your application.