Getting started and about Mettle
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53 articles
- Is Mettle a bank?Learn about Mettle’s banking status, FSCS protection, and its link to NatWest. Discover how your business deposits are kept safe.
- How Mettle is linked to NatWestLearn about the NatWest Group partnership. Check how Mettle works as a brand and which banking tools you can use.
- Is my money protected under the Financial Services Compensation Scheme?
- Can I get an overdraft?
- Do you offer a switching service?
- Do you offer credit cards?
- Does Mettle offer lending?
- What is Mettle's address?
- What is the CMA Survey and who are BVA BDRC?
- How do I open a Mettle account?Sign up and create a new business profile using our banking app. Find out if you can register today.
- What are the requirements for opening a Mettle account?
- Can I open more than one account?
- How long does an application normally take?
- How to check your application statusTrack your bank sign-up progress. Find out wait times for account opening and how we send an outcome via email or message.
- Why do you need information on my business?
- Can I use Mettle as my main business account?
- Why are additional Mettle accounts mentioned in the Terms and Conditions?
- Will applying for a Mettle account affect my credit score?
- How do I know if I’m eligible?
- How can I appeal my application decision?
- Why is my name not showing when applying for an account?
- What can I use for site due diligence?
- Why does a NatWest logo show when someone tries to pay me or I pay a Mettle account?
- What ID do I need to open a Mettle account?
- What can I use for proof of address?See which documents we accept as evidence of where you live. Find a list of approved utility bills, bank statements, and government letters.
- Can using a Mettle account impact my credit score?
- How to get your credit reportAccess your financial history. Ask for a copy of your score using personal details to check your profile.
- I’m unhappy with my credit score, what can I do?
- Which Credit Reference Agencies do you share data with?
- Where can I find evidence of membership from a regulatory body or a relevant professional or trade association?
- What’s the difference between hard and soft credit searches?
- How to appeal an application decisionRequest a review for a rejected account. Information on the reconsideration process, eligibility, and decision timelines.
- How to fix ID upload issuesResolve problems with your identity check, camera errors, or video selfie failures during your application.
- How to provide Proof of TradingUpload business documents, tax records, or bank statements to verify your company is active. Learn which evidence we accept to fix account checks.
- Why is Mettle setting a daily limit for account applications?Find out why we have a cap on new signups. We manage high volume to keep our onboarding speed fast.
- How long does it take until applications are reviewed?Learn about current signup timelines and processing windows. Check status delays or lead times for a new business bank account.
- How to provide Proof of TradingSubmit business evidence to verify your status. Upload links or files to confirm your work and speed up your sign up.
- How to apply before your business starts trading?
Mettle+
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- What is Mettle+?
- How do I subscribe to Mettle+?
- How do I cancel a Mettle+ subscription?
- How much is a Mettle+ subscription?
- What happens to my existing quotes if I cancel my Mettle+ subscription?
- If I cancel my card would that affect my Mettle+ subscription?
- Can I pay for Mettle+ from a pot?
- Can I still use my Mettle account without signing up for Mettle+?
- Can I change my Mettle+ billing account and payment date?
- How do I get a VAT invoice for my Mettle+ subscription?
- How to fix a missed paymentLearn about failed billing, account status, and subscription issues. See how to get back access if your monthly charge does not go through.
- How Mettle+ subscriptions workLearn about Mettle+ features, monthly costs, and tools like custom quotes and invoice templates for your business.
- How to cancel your Mettle+ subscriptionStop your monthly payments, end your membership, or downgrade your account. Learn what happens to your quotes after you cancel.