Getting started and about Mettle
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49 articles
Is Mettle a bank?Learn about Mettle’s banking status, FSCS protection, and its link to NatWest. Discover how your business deposits are kept safe.
How Mettle is linked to NatWestLearn about the NatWest Group partnership. Check how Mettle works as a brand and which banking tools you can use.
Is my money protected under the Financial Services Compensation Scheme?
Can I get an overdraft?
Do you offer a switching service?
Do you offer credit cards?
Does Mettle offer lending?
What is Mettle's address?
What is the CMA Survey and who are BVA BDRC?
How do I open a Mettle account?
What are the requirements for opening a Mettle account?
Can I open more than one account?
How long does an application normally take?
How to check your application statusTrack your bank sign-up progress. Find out wait times for account opening and how we send an outcome via email or message.
Why do you need information on my business?
Can I use Mettle as my main business account?
Why are additional Mettle accounts mentioned in the Terms and Conditions?
Will applying for a Mettle account affect my credit score?
How do I know if I’m eligible?
How can I appeal my application decision?
Why is my name not showing when applying for an account?
What can I use for site due diligence?
Why does a NatWest logo show when someone tries to pay me or I pay a Mettle account?
What ID do I need to open a Mettle account?
What can I use for proof of address?
Can using a Mettle account impact my credit score?
How to get your credit reportAccess your financial history. Ask for a copy of your score using personal details to check your profile.
I’m unhappy with my credit score, what can I do?
How to provide proof of tradingSubmit business verification documents to confirm your company is active. Send evidence like invoices, tax letters, or bank records.
Which Credit Reference Agencies do you share data with?
Where can I find evidence of membership from a regulatory body or a relevant professional or trade association?
What’s the difference between hard and soft credit searches?
How to appeal an application decisionRequest a review for a rejected account. Information on the reconsideration process, eligibility, and decision timelines.
How to fix ID upload issuesResolve problems with your identity check, camera errors, or video selfie failures during your application.
Mettle+
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What is Mettle+?
How do I subscribe to Mettle+?
How do I cancel a Mettle+ subscription?
How much is a Mettle+ subscription?
What happens to my existing quotes if I cancel my Mettle+ subscription?
If I cancel my card would that affect my Mettle+ subscription?
Can I pay for Mettle+ from a pot?
Can I still use my Mettle account without signing up for Mettle+?
Can I change my Mettle+ billing account and payment date?
How do I get a VAT invoice for my Mettle+ subscription?
How to fix a missed paymentLearn about failed billing, account status, and subscription issues. See how to get back access if your monthly charge does not go through.
How Mettle+ subscriptions workLearn about Mettle+ features, monthly costs, and tools like custom quotes and invoice templates for your business.
How to cancel your Mettle+ subscriptionStop your monthly payments, end your membership, or downgrade your account. Learn what happens to your quotes after you cancel.