Manage my account

27 articles in this collection
Written by Will, Ben, and Ajay

Recovery code

What is a recovery code?

Written by Ben
Updated over a week ago

What should I do if I’ve lost my recovery code?

Written by Ben
Updated over a week ago

Getting started

How long will it take for my card to be delivered?

Written by Will
Updated over a week ago

Updating my account details

How do I notify you of a bereavement?

Written by Ben
Updated over a week ago

How do I update my personal or business details?

Written by Will
Updated over a week ago

Using my account

Can I add a second cardholder to my account?

Written by Ben
Updated over a week ago

Why do I get a "network error" message when trying to log in?

Written by Ben
Updated over a week ago

How do I log in on my new device?

Written by Ben
Updated over a week ago

What happens if I remove a device?

Written by Ben
Updated over a week ago

How can I manage my devices?

Written by Ben
Updated over a week ago

Can I access my account using a desktop or laptop?

Written by Ben
Updated over a week ago

As the second director of a company, why can't I log in to the Mettle account?

Written by Ben
Updated over a week ago

Can I access my account on multiple devices?

Written by Ben
Updated over a week ago

Where do I find my account number and sort code?

Written by Will
Updated over a week ago

Can I use Mettle as my main business account?

Written by Ben
Updated over a week ago

Does Mettle work with PayPal?

Written by Will
Updated over a week ago

Using my card

How can I get a replacement card?

Written by Ben
Updated over a week ago

Where can I find my PIN?

Written by Ben
Updated over a week ago

Why does my card not work at Pay at Pump machines?

Written by Ben
Updated over a week ago

What should I do if I've lost my card or it has been stolen?

Written by Ben
Updated over a week ago

How do I activate my card?

Written by Will
Updated over a week ago

How do I change my PIN?

Written by Will
Updated over a week ago

Can I use my card abroad?

Written by Will
Updated over a week ago

How can I notify you that I'm going abroad?

Written by Ben
Updated over a week ago

Statements/Account confirmation/Payment confirmation

How do I get a letter confirming a payment sent from my account?

Written by Ajay
Updated over a week ago

How do I access my statements?

Written by Ben
Updated over a week ago

Close my account

How do I close my account?

Written by Will
Updated over a week ago