Account access and transactions
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55 articles
What types of payments can I receive?
Does Mettle work with PayPal?
What information do I need to provide to the person paying money into my account?This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.
What happens if someone makes a payment to a closed account?
When receiving a payment, what is my account name?
What branch name should I use for payments?
Which inbound payments will the percentage rule apply to?
Are there limits on my transactions?
Can I make an international payment?
Can I set up Direct Debits and standing orders?
Are there limits on my balance?
How do I transfer money?
How do I make a payment on Mettle on the web?
Which types of payment can I make?
How do I get a letter confirming a payment sent from my account?
How will Confirmation of Payee impact me?
Why can't I see my old Direct Debits?
Why wasn't my old Direct Debit sent?
What is Confirmation of Payee?
How do I cancel a sweeping payment?
How do I ask for a refund or raise a dispute about a sweeping payment?
How does Variable Recurring Payments (VRP) and sweeping compare to other payment methods?
How do I set up a sweeping payment?
What are Variable Recurring Payments (VRPs) and sweeping?
Will I be charged for using sweeping payments?
Why do I need to change my payment reference?
Why has my sweeping payment not been received?
Does Mettle support VRPs (Variable Recurring Payments)?
What should I do if I cancelled a Direct Debit, but the payment was still taken?
How do I reinstate a previously cancelled Direct Debit?
Why isn't my contactless working?
Why can’t I find my transaction?
Why is my card transaction showing as pending?
Why hasn't my balance updated?
Why aren't my transactions showing?
What should I do if I'm missing a payment?
How do I authorise an online card payment in-app?
How can I search for a transaction?
Can I export transactions?
Can I export my transaction categories?
How do I categorise a transaction on Mettle on the web?
Why is a transaction in my Mettle account showing as ‘Custom category’?