Payments

25 articles in this collection
Written by Will, Ben, and Molly

Can I opt out of Confirmation of Payee?

Written by Molly
Updated over a week ago

My balance

Why is my card transaction showing as pending?

Written by Molly
Updated over a week ago

Why aren't my transactions showing?

Written by Will
Updated over a week ago

Why hasn't my balance updated?

Written by Will
Updated over a week ago

Are there limits on my balance?

Written by Will
Updated over a week ago

Deposits (cash, transfers, and cheques)

How do I add cash to my account?

Written by Will
Updated over a week ago

Can I deposit cheques?

Written by Will
Updated over a week ago

Making a payment

How to authorise an online card payment in-app?

Written by Molly
Updated over a week ago

Do you support 3D Secure?

Written by Molly
Updated over a week ago

What is 3D Secure?

Written by Molly
Updated over a week ago

What is my contactless limit?

Written by Ben
Updated over a week ago

Why isn't my contactless working?

Written by Ben
Updated over a week ago

Do you support 3DS?

Written by Ben
Updated over a week ago

Can I make an international payment?

Written by Will
Updated over a week ago

Which types of payment can I make?

Written by Ben
Updated over a week ago

How do I transfer money?

Written by Will
Updated over a week ago

Are there limits on my transactions?

Written by Will
Updated over a week ago

Can I set up direct debits and standing orders?

Written by Will
Updated over a week ago

Receiving a payment

What information do I need to provide to the person paying money into my account?

This article provides information on the details you need to provide to customers to allow Confirmation of Payee checks to be completed.

Written by Ben
Updated over a week ago

What is Confirmation of Payee?

Written by Ben
Updated over a week ago

When receiving a payment what is my account name?

Written by Ben
Updated over a week ago

Why does my account show as PrePay Technologies Ltd when receiving a payment?

Written by Ben
Updated over a week ago

What Financial Institutions are live with Mettle for Confirmation of Payee?

Written by Ben
Updated over a week ago

What should I do if I'm missing a payment?

Written by Ben
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

Written by Will
Updated over a week ago